Senior Travel Systems Analyst

Significance

Travel Systems Analyst managing federal government E-Travel systems operations. Triage cases, provide technical support, and ensure compliance with travel regulations.

Posted 7/17/2026full-timeRockville • Maryland • 🇺🇸 United StatesSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in federal travel support and E-Travel systems operations, with a strong focus on compliance with Federal Travel Regulations (FTR) and the ability to analyze and resolve complex travel-related issues. Proficient in generating reports and delivering presentations to senior stakeholders while maintaining high attention to detail in a fast-paced environment.

Highest-signal resume keywords

Federal Travel Regulation (FTR) KnowledgeE-Travel Systems OperationsConcurGov ProficiencyMicrosoft Excel Advanced SkillsCustomer Service Management Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Travel System KnowledgeData AnalysisReport GenerationProcess ImprovementFinancial Data AnalysisProblem ResolutionTraining DevelopmentSystem Configuration TestingAudit SupportHigh-Volume Workload Management

Soft Skills

Excellent Communication SkillsStrong Decision-MakingProblem-Solving SkillsAdaptabilityEmotional Intelligence

Tools & Technologies

IBM Cognos AnalyticsMicrosoft Office SuiteMicrosoft TeamsAdobe AcrobatJIRASalesforce

Industry Keywords

Federal Travel PoliciesTravel Program SupportAccount ManagementOperational KnowledgeCompliance Requirements

Tech Stack

Tools & technologies

Cognos

About the role

Key responsibilities & impact

Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
Test new system configurations, analyze impacts, and support implementation.
Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior stakeholders.
Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

Requirements

What you’ll need

5+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
Proficiency in ConcurGov, including authorizations and vouchers.
Working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
Advanced skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
Experience with customer service management tools such as JIRA and Salesforce.
Excellent written and verbal communication skills, including the ability to deliver presentations to senior stakeholders.
Ability to analyze financial and travel card data, document findings, resolve discrepancies, and support audit and corrective-action activities in a federal environment.
Proven ability to handle high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.
Demonstrated ability to coordinate daily team activities and support overall team performance.
Strong decision-making, problem-solving, adaptability, and emotional intelligence when interacting with senior stakeholders.
Strong problem-solving skills and the ability to quickly learn new systems and processes.
Bachelor’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
5+ years of experience in travel program support or similar account management role.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.
Ability to support federal compliance and audit requirements.

Benefits

Comp & perks

comprehensive and generous benefits package