Travel Systems Analyst, Intermediate

Significance

Travel Systems Analyst with expertise in federal travel support for the E-Travel System. Responsible for account management and technical support in a hybrid work setup.

Posted 7/17/2026full-timeRockville • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in federal travel support and E-Travel systems operations, with a strong understanding of the Federal Travel Regulation (FTR) and proficiency in tools like ConcurGov and IBM Cognos Analytics. Capable of delivering effective training and presentations while managing high-volume workloads and providing consultative guidance on travel policies.

Highest-signal resume keywords

Federal Travel Regulation (FTR) KnowledgeE-Travel Systems OperationsConcurGov ProficiencyIBM Cognos Analytics ReportingMicrosoft Excel Data Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Federal Travel SupportE-Travel Systems OperationsData TrackingReport GenerationSystem Configuration TestingProcess ImprovementCustomer Service ManagementTravel Policy GuidanceIssue ResolutionWorkload Management

Soft Skills

Excellent Communication SkillsAttention to DetailIndependent Problem SolvingCollaborative TeamworkPresentation Skills

Tools & Technologies

ConcurGovIBM Cognos AnalyticsMicrosoft Office SuiteMicrosoft TeamsJIRASalesforceAdobe Acrobat

Industry Keywords

Federal Travel PoliciesTravel Program SupportAccount ManagementOperational KnowledgeTraining Delivery

Tech Stack

Tools & technologies

Cognos

About the role

Key responsibilities & impact

Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
Test new system configurations, analyze impacts, and support implementation.
Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership.
Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

Requirements

What you’ll need

3+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
Proficiency in ConcurGov, including authorizations, vouchers.
Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
Skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
Experience with customer service management tools such as JIRA and Salesforce.
Excellent written and verbal communication skills, including the ability to deliver presentations to senior leadership.
Proven ability to manage high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.
Associate's degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
3+ years of experience in travel program support or similar role.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.

Benefits

Comp & perks

Comprehensive and generous benefits package
Participation in E-Verify.
Professional development opportunities in a supportive work environment.
A culture focused on building trusted relationships and having fun.