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Scientific IT Service Desk Manager
Dynanet CorporationScientific IT Service Desk Manager overseeing multi-tier IT service desk for biomedical research. Leading teams and ensuring compliance in supporting scientific environments across various operating systems.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing multi-tier IT service desks within scientific computing and clinical research environments, ensuring compliance with cybersecurity standards and delivering high-quality support for diverse endpoints and scientific instrumentation.
Highest-signal resume keywords
IT Service Management (ITSM)ServiceNow ProficiencyMulti-Tier IT Service Desk ManagementScientific Instrumentation Systems KnowledgeCybersecurity Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementProblem ManagementChange ManagementConfiguration ManagementDeskside SupportTier 3 EngineeringWindows SupportMacOS SupportLinux SupportIOS Support
Soft Skills
Team LeadershipCollaborationCommunication
Tools & Technologies
ServiceNowITSM Platforms
Industry Keywords
Scientific ComputingLaboratory WorkflowsClinical Research TechnologiesCybersecurity RequirementsFederal Compliance
Tech Stack
Tools & technologiesCyber SecurityiOSITSMLinuxMacOSServiceNow
About the role
Key responsibilities & impact- Lead and supervise multi-tier IT service desk teams supporting scientific computing, laboratory, and clinical research environments.
- Manage deskside, Tier 3 engineering, and specialized scientific instrument support for researchers and clinicians.
- Oversee support for heterogeneous endpoints including Windows, macOS, Linux, iOS, and scientific instrumentation systems.
- Ensure rapid response and resolution for mission-critical incidents affecting research workflows and laboratory operations.
- Implement and maintain IT service management processes (incident, problem, change, configuration) using tools such as ServiceNow.
- Coordinate with researchers, clinicians, IT engineering teams, vendors, and NIH enterprise services to deliver high-quality support.
- Maintain compliance with cybersecurity requirements and best practices in federal and scientific environments.
Requirements
What you’ll need- Bachelor’s degree in a related field (preferred) or equivalent experience.
- At least three years of experience managing a multi-tier IT service desk in research or scientific computing environments.
- Strong knowledge of scientific instrumentation systems, laboratory workflows, or clinical research technologies.
- Experience supporting heterogeneous environments including Windows, macOS, Linux, iOS, and specialized scientific endpoints.
- Proficiency with IT service management (ITSM) platforms such as ServiceNow and familiarity with incident, problem, change, and configuration management.
- Demonstrated ability to lead teams providing deskside support, Tier 3 engineering, and scientific instrument support.
- Solid understanding of cybersecurity requirements and compliance needs in federal or scientific environments.
Benefits
Comp & perks- Industry Competitive Compensation
- Medical and Dental Insurance
- Paid Time Off/Holidays
- 401(k) Retirement Plans with Matching
- Paid Training
- Employee Referral Program
- Employee Development Program