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Senior IT Customer Support
KBR, Inc.Support Desk Analyst providing remote IT solutions and technical guidance at KBR. Managing incident resolutions and ensuring customer satisfaction in the national security sector.
Posted 7/22/2026full-timeAlexandria • Arizona, Maryland, Nevada, Virginia • 🇺🇸 United StatesSenior💰 $96,000 - $135,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-facing communication and technical support, with a strong focus on troubleshooting and remote assistance within enterprise environments. Proficient in managing service requests and utilizing tools like Jira Service Management and ServiceNow for operational efficiency.
Highest-signal resume keywords
Helpdesk ExperienceActive Directory ManagementMicrosoft Office TroubleshootingJira Service ManagementServiceNow Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Remote TroubleshootingAccount ModificationPassword ResetsGroup Permission ChangesOperating System Error ResolutionWindows 11 SupportPeripheral VerificationTicket ManagementRemote ProvisioningDiagnostic Utilities
Soft Skills
Effective CommunicationCustomer Service OrientationProblem-Solving
Tools & Technologies
Jira Service ManagementServiceNowRemote Control Software
Industry Keywords
IT SupportService DeskCentralized OperationsEnterprise Support
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the primary author and communicator for customer-facing alerts.
- Actively track, assign, and route incoming tickets within the centralized queue.
- Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting.
- Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory.
- Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors.
Requirements
What you’ll need- Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments.
- Ability to lift and move equipment up to 25 lbs.
- Prior hands-on experience navigating workflows, running filters, and coordinating changes inside Jira Service Management or ServiceNow.
- Comprehensive enterprise support and administration history involving the Windows 11 desktop environment.
- Advanced application troubleshooting proficiency spanning the full suite of Microsoft Office products (Word, Excel, Outlook, PowerPoint, and Teams).
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities