IT Support Intern

Element

IT Intern providing IT support and assisting in the development of custom tools for internal processes at Element. Fostering local economic development as part of a consulting partner for government customers.

Posted 7/21/2026internshipRemote • District of Columbia, Maryland • 🇺🇸 United StatesEntry Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support, troubleshooting, and process improvement while utilizing scripting languages for automation. Capable of managing IT resources and ensuring system security in a collaborative environment.

Highest-signal resume keywords

IT TroubleshootingScripting Languages (Python, Bash, PowerShell)MDM Administration (Mosyle, Microsoft Intune)Cloud Platforms (AWS, GCP)Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportProcess ImprovementAutomation Tools DevelopmentOperating Systems (macOS)System Monitoring and Alerting

Soft Skills

Analytical SkillsProblem-SolvingDecision-MakingWritten CommunicationVerbal Communication

Tools & Technologies

MosyleMicrosoft IntuneAWSGCP

Industry Keywords

Information TechnologyComputer ScienceIT Asset ManagementUser Troubleshooting GuidesBackground Check

Tech Stack

Tools & technologies

AWSCloudGoogle Cloud PlatformMacOSPython

About the role

Key responsibilities & impact

Provide internal IT support to staff, troubleshooting hardware, software, and service issues.
Analyze current internal IT workflows and systems to identify areas for process improvement.
Develop tools and scripts to automate routine IT resource management and provisioning tasks.
Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
Assist in setting up monitoring and alerting for internal systems to ensure high availability.
Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides.
Assist in tracking and documenting internal IT assets, hardware, and software licenses.
Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps.
Work with our security team to address internal system security issues and respond to incidents.

Requirements

What you’ll need

Currently pursuing a degree in Information Technology, Computer Science, or a related technical field within a university in the state of Maryland.
A minimum of 2.5 GPA.
A basic understanding of IT troubleshooting, operating systems (macOS preferred), and core IT principles.
Familiarity with scripting or programming languages (e.g., Python, Bash, PowerShell) for tool development.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong documentation skills.
Ability to work independently and collaboratively in a dynamic, fast-paced environment.
Ability to work 10–20 hours a week.
Ability to pass a background check.
US Citizenship or Permanent Residency required.
Must reside in the Continental US, preferably within the state of Maryland.

Benefits

Comp & perks

Health insurance, retirement plans, paid time off, flexible work arrangements, professional development