Strategic Account Manager – IT, MSP

Virtual Technologies Group

Strategic Account Manager focused on retaining and expanding top clients in IT and MSP sectors. Managing executive relationships and driving recurring revenue growth for VTG.

Posted 7/14/2026full-timeRemote • Maryland, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management with a focus on expanding wallet share and executing account strategies that drive growth. Proficient in cross-functional orchestration and translating technical outcomes into business value for executive stakeholders.

Highest-signal resume keywords

Strategic Account ManagementAccount Strategy ExecutionCross-Selling/UpsellingCRM DisciplineExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningForecastingWhitespace MappingStakeholder MappingPipeline Management

Soft Skills

Relationship BuildingCommunicationLeadership

Industry Keywords

IT ServicesMSPTelecomSaaSCustomer Growth

About the role

Key responsibilities & impact

Retain and expand VTG’s most strategic accounts
Own a small portfolio of our largest clients and hunt growth inside it — expanding wallet share, converting spend into recurring services, and opening whitespace with service lines the account hasn’t bought yet
Complete the relationship transfer map for every account, hold first executive introductions, and establish your CRM baseline
Draft account plans and whitespace reviews for the full portfolio
Lead your first executive QBRs solo, build expansion pipeline to coverage, and map the renewal calendar 12 months out
Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship.
Accurate account plans, forecasting, and pipeline for renewals and expansion

Requirements

What you’ll need

5+ years in strategic account management, key account, or customer growth roles (IT services, MSP, telecom, SaaS, or adjacent)
A demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts — not just renewing them
Proven ability to build and execute account strategy tied directly to growth targets: whitespace mapping, stakeholder mapping, execution cadence
Strong executive presence — skilled at building C-suite relationships and running executive QBRs
Experience orchestrating cross-functional resources (delivery, operations, finance, product) so service delivery supports account growth
Fluency in CRM discipline, account planning, and forecasting
The ability to translate technical and delivery outcomes into business value for non-technical executive audiences.

Benefits

Comp & perks

Medical insurance plans
Dental insurance
Vision insurance
Health savings accounts (HSA)
Flexible spending accounts (FSA)
Life insurance
Short and long-term disability insurance
Paid time off and holidays
401(k) with employer match