Virtual Technologies Group

People Operations

• Serve as the senior Human Resources advisor to the CEO/COO and executive leadership team.
• Develop and execute a long-term people strategy aligned with organizational growth objectives.
• Partner with executive leadership on organizational design, succession planning, workforce planning, leadership effectiveness, and talent strategy.
• Provide executive coaching and consultation on organizational effectiveness, performance management, employee relations, and leadership development.
• Utilize workforce analytics and business metrics to support executive decision-making and organizational planning.
• Lead enterprise-wide change management initiatives while ensuring a positive employee experience throughout periods of growth and transformation.
• Foster a culture of accountability, transparency, continuous improvement, and employee engagement.

Vice President, HR – People

IT Support

• Retain and expand VTG’s most strategic accounts
• Own a small portfolio of our largest clients and hunt growth inside it — expanding wallet share, converting spend into recurring services, and opening whitespace with service lines the account hasn’t bought yet
• Complete the relationship transfer map for every account, hold first executive introductions, and establish your CRM baseline
• Draft account plans and whitespace reviews for the full portfolio
• Lead your first executive QBRs solo, build expansion pipeline to coverage, and map the renewal calendar 12 months out
• Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship.
• Accurate account plans, forecasting, and pipeline for renewals and expansion

Strategic Account Manager – IT, MSP

Software Engineer

• Lead the technical development, configuration, and customization of ABMC's core business applications.
• Configure, customize, and deploy solutions utilizing Dynamics 365 Customer Service, Power Apps, Power Pages, Power Automate, and Power BI.
• Execute advanced pro-code development utilizing Dataverse and the SharePoint Framework (SPFx) for complex enterprise solutions.
• Perform requirements analysis, software build, testing, and deployment following controlled release management processes.
• Develop and support complex external integrations, data flows, and RESTful APIs.
• Update system components including workflows, forms, views, security roles, and permissions based on authorized backlog items.
• Generate technical designs, test results, release notes, and updated application documentation for all code movements.

Senior Microsoft Dynamics and Power Apps Developer

General

• Serves as the technical lead for ABMC's enterprise cloud infrastructure, providing advanced administration, configuration, and troubleshooting across Microsoft 365, Azure, and Microsoft Entra ID.
• Drives tenant health reviews, security posture enhancements, and compliance maturity.
• Administer and review configurations for Exchange Online, SharePoint Online, Teams, OneDrive, Defender, Sentinel, Intune, and Azure controls.
• Configure and mature the Microsoft Purview environment, including refining Records Management retention rules, testing automated classifiers, and applying data labels.
• Review Microsoft 365 and Azure tenant settings against DHS, CISA, C-CAR, and emergency directives, identifying gaps and executing remediation plans.
• Support Microsoft 365 Copilot governance, including security reviews, data exposure analysis, and dependency tracking.
• Investigate, troubleshoot, and resolve Priority 1 through Priority 4 service incidents, logging all actions within the approved ticketing system.
• Document system configurations, architecture reviews, API/interface planning materials, and health check reports.

Senior Microsoft 365 Cloud Specialist

Sales Development Rep

• Conduct outbound prospecting through phone calls, email campaigns, social outreach, and networking
• Qualify inbound leads generated through marketing channels
• Identify client pain points and align them with VTG’s service offerings
• Schedule discovery calls and meetings for Account Executives
• Maintain accurate and organized records within the CRM
• Collaborate with sales and marketing teams to refine messaging and outreach strategies
• Meet or exceed monthly and quarterly activity and pipeline goals
• Stay informed on MSP industry trends, cybersecurity concerns, and emerging technologies
• Represent VTG professionally in all interactions with prospects and partners

Sales Development Representative – IT Sales

• Manage enterprise IT service delivery, planning, coordination, and resource availability for the ABMC Microsoft enterprise support contract.
• Oversee transition services, proactive maintenance, reactive technical support, and on-demand application development.
• Develop and manage comprehensive project documentation, including the Program Management Plan, Quality Control Plan, and Risk and Issue Log.
• Deliver Monthly Contract Status Reports detailing completed work, CLIN hours utilized, ticket trends, SLA performance, and open risks.
• Coordinate with the ABMC Change Control Board (CCB) to authorize production changes and manage emergency change procedures.
• Manage the prioritized product backlog, iteration planning, and sprint resource allocation for business application development.
• Retain ownership of incident escalation, tracking, and status communication when issues require support from Microsoft or other third-party vendors.
• Ensure all contract deliverables undergo quality control reviews for technical accuracy, completeness, and Section 508 accessibility compliance.

IT Project Manager – Microsoft

Business Analyst

• Bridge the gap between ABMC stakeholders and technical development teams by driving requirements analysis, backlog development, and functional design for enterprise business applications.
• Facilitate requirements workshops and backlog grooming sessions with designated ABMC business owners and subject matter experts.
• Develop and maintain the comprehensive Application Inventory, documenting source/target systems, data flows, and owners for OAI-PMH and RESTful API integrations.
• Draft detailed requirements summaries, functional designs, test plans, and release notes for all application changes.
• Ensure requirement traceability from approved backlog items through to the final technical release.
• Coordinate User Acceptance Testing (UAT) activities and track defect remediation.
• Update application documentation and training materials, ensuring strict adherence to Section 508 accessibility standards.

Business Analyst, IT

Engineer

• manage infrastructure solutions across a wide range of client environments.
• work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems while helping clients modernize and secure their IT operations.
• maintain home lab environments and experiment with new technologies.
• continuously push technical boundaries.