Virtual Technologies Group

People Operations

• Assist with HR administrative tasks at each phase of the employee life cycle (from onboarding and recruiting to offboarding and terminations, and everything in between).
• Provide first-line support for employee HR questions (PTO balances, holidays, benefits, policies, learning & development, payroll timing, etc.).
• Manage our HR shared inbox, escalating more complex questions and requests as needed.
• Help build and maintain employee self-service resources (FAQs, SOPs, and process guides) by identifying common HR questions and documenting clear, accessible answers over time.
• Coordinate onboarding activities, including preparing new-hire documentation, scheduling orientation, conducting orientations, welcoming new team members, sending out new hire announcements, and ensuring all pre-employment requirements are completed.
• Support offboarding processes by preparing separation documents, coordinating the collection or shipment of company assets, liaising with internal IT teams to ensure timely system access changes, and generally performing and coordinating exit checklist tasks.
• Draft, edit, distribute and maintain a variety of HR and Company documents, paperwork, collateral and other digital materials.
• Support benefits administration across the employee lifecycle, including enrollments, changes, and terminations, and act as a liaison between employees and benefits providers.
• Ensure data integrity across HR and benefits systems by performing monthly reconciliations of benefit invoices, employee elections, and carrier records, and resolving discrepancies related to enrollments, terminations, open enrollment, and COBRA.
• As needed, assist with recruiting and sourcing tasks such as resume screening, outreach, scheduling, and candidate pipeline maintenance.
• Assist managers with routine HR process (ie: onboarding steps, job changes, performance cycle logistics, time sheet changes, etc.).
• Maintain accurate and up-to-date employee records in HRIS and shared systems.
• Support compliance initiatives, audits, and documentation requirements.
• Partner with the People team to continuously improve employee self-service tools and documentation, enabling employees to independently access People-related information.

People Operations Specialist