Helpdesk Technician

Cayuse Holdings

Help Desk Technician role providing first-level technical support at Cayuse. Responsibilities include troubleshooting hardware, software, network issues, and managing service requests for 1400 users.

Posted 6/17/2026full-timeAndrews Airforce Base • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Provide first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues
Respond to service requests and incidents via phone, email, ticketing system, and in person
Ensure timely resolution in accordance with established service-level agreements
Meet daily IT operational requirements of approximately 1400 users
Deliver operational computers to end users within the same day 90% of the time
Provide effective management of validated IT hardware and software requests
Resolve verified customer complaints within 2 business days of receipt
Install and test software capabilities prior to releasing computers to end users.

Requirements

What you’ll need

Possess a bachelor’s degree
Possess Security + certified with a minimum of 2 years’ experience or an IT degree and 1 years’ experience
Secret Clearance is required
Must be able to pass a background check
Must possess problem-solving skills
Exceptional communication skills, both oral and written
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootinghardware resolutionsoftware resolutionnetwork resolutionaccount-related issue resolutionsoftware installationsoftware testingservice-level agreementsproblem-solving

Soft Skills

communication skillsoral communicationwritten communication

Certifications

Security +bachelor's degreeSecret Clearance