Field Engineer

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment.
• Learn troubleshooting, repair, and equipment installation techniques with experienced Field Engineers.
• Drive customer satisfaction through Service Excellence.
• Assist more experienced field engineers with equipment installation and troubleshooting.
• Communicate effectively with customers ensuring resolution and proper follow-up.
• Maintain customer service logs and internal service records in a timely manner.
• Engage with commercial counterparts, identify potential sales leads, and assist with promoting revenue programs.

Field Service Engineer

• Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance
• Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution
• Document fault-finding data and provide structured feedback on product performance to customers and internal teams
• Perform selected in-house service activities at the Delaware office as required
• Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses
• Make informed decisions on equipment repairs in line with service level agreements and customer contracts
• Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination
• Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs

Field Service Engineer – TAP, Ambr

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
• Examines equipment and assemblies for defects and replaces defective components.
• Repairs equipment and performs field testing.
• Resolves firmware and software issues
• Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
• Installs electronic or digital equipment and tests
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
• Willing to take ownership and take on other duties as assigned

Field Service Technician

• Managing the customer support system in the installation, service and repair of all products supported by DePuy Synthes.
• Responsible for interaction with customers over the phone and in person for the handling of customer technical inquiries, and complaints.
• Perform Technical Support to internal and external customers through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the technical department.
• Responds to customer requests for emergency service.
• Determines cause(s), troubleshoots and takes corrective action.
• Provides guidance to customers to include Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise.
• Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Complete, clear and timely update in the Service Management System related to Workorder, Orders.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Manage allocated inventory and complete required audits to support thereof.
• Completes required training for supported products and processes.
• Acts as customer advocate to represent customer needs internally.
• Participate in incident investigation.
• Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
• Responsible for communicating business-related issues or opportunities to next management level.
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Be familiar with and adhere to J&J environmental and safety policies and guidelines. Immediately inform supervisors if there are any violations, deviations or hazards present.
• Performs other duties assigned as needed

• Managing the customer support system in the installation, service and repair of all products supported by DePuy Synthes.
• Interaction with customers over the phone and in person for the handling of customer technical inquiries, and complaints.
• Perform Technical Support to internal and external customers through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Responds to customer requests for emergency service and determines cause(s), troubleshoots and takes corrective action.
• Provides guidance to customers including Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Act as customer advocate to represent customer needs internally.
• Responsible for communicating business-related issues or opportunities to next management level.
• Participate in incident investigations.

• Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment
• Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers
• Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts
• Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology
• Maintain, calibrate, and troubleshoot distributor welding equipment
• Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling
• Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations
• Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives
• Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool
• Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost.

Field Service Technician – Industrial Bandsaws

• Perform commissioning and/or QA/QC hands on testing of electrical equipment.
• Manage Commissioning and Testing Projects (client, internal team and project financials)
• Lead projects and write proposals, test scripts and reports
• Mentor and train other Commissioning team members
• Coordinate invoicing with Accounting Department
• Attend conferences and networking events periodically
• National travel needed as necessary to complete Commissioning & Testing activities at client sites with reimbursement of expenses for travel/ lodging/car rental/meals.

Traveling Commissioning Field Engineer – Electrical

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long-distance driving and air travel)
• Physical demands of this role require lifting up to 55lbs unassisted, and lifting up to 120lb, push/pull up to 800lbs assisted, climb various ladder types, lifting and stacking servers, mounting monitors, computers, or status screens (including but not limited to 65 inch LCD TVs), as well as stand 6-8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift
• Perform other duties as assigned

Robotics Field Service Engineer

Commissioning Field Engineer – Electrical

• Work closely with customers at the product concept and design level to ensure that the customer has the necessary information to facilitate design-in of our products.
• Develop close relationships with customers and sales reps to enhance Company image and competitiveness and uncover new application opportunities.
• Coordinate product qualifications for customers in a timely and efficient manner through communication with pertinent Factory, Engineering, Quality and Sales Reps.
• Conduct product application seminars and training for key customers, sales reps and distributors.
• Maintain and update the NBO / Top Opportunities reports monthly.
• Coordinate regional trips with the RSM in conjunction with specific customer or Rep requirements.
• Coordinate with Quality Assurance teams to ensure accurate and timely responses to product quality issues.

Senior Field Applications Engineer

• Lead commissioning and optimization of advanced BAS for HVAC, lighting, and energy systems.
• Troubleshoot and resolve complex technical and integration issues across multiple platforms (WebCTRL®, Niagara, Schneider, Honeywell).
• Integrate third-party systems using BACnet, Modbus, or LonWorks.
• Configure controls, trends, alarms, and reports; manage secure network connections.
• Provide guidance and mentorship to junior technicians.
• Deliver customer training and ensure systems perform exactly as promised.

Mission Critical BAS/BMS Master Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement.
• Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field.
• Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points.
• Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers.
• Manage in-store events and community engagement opportunities
• Reinforce best practices for kiosk placement, presentation, and daily upkeep.
• Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team.
• Submit a brief field report following each visit to document observations, training completed, and any open items.

Field Support Specialist

• Ensure the safe and efficient installation, supervision, and handover of Gas Insulated Switchgears
• Hands on installation activities, as well as leading primary and secondary GIS installation GE Vernova projects
• Read and understand technical drawings; able to follow and amend standard work procedures for Gas Insulated Switchgear installation
• Supervise manpower, equipment, and tools on construction site
• Proficient operation and use of tools and equipment (electrical, mechanical and testing)
• Comply with company-values, environmental, health and safety regulations (EHS) and with the relevant organizational processes of management system
• Handover of the installed Gas Insulated Substation (GIS) to the client
• Communication with GE Vernova’s Project Manager, Quality Dept, Technical Support team, Client and Contractor during the installation
• Weekly reporting to site coordinator and project manager about progress and status

GIS, DT Field Service Technician

• YOU will ensure the safe and efficient installation, supervision, and handover of Gas Insulated Switchgears
• Hands on installation activities, as well as leading primary and secondary GIS installation GE Vernova projects
• Read and understand technical drawings
• Supervise manpower, equipment, and tools on construction site
• Proficient operation and use of tools and equipment (electrical, mechanical and testing)
• Comply with EHS regulations and internal processes
• Handover of the installed Gas Insulated Substation (GIS) to the client
• Communication with GE Vernova’s Project Manager, Quality Dept, Technical Support team, Client and Contractor during the installation
• Weekly reporting to site coordinator and project manager about progress and status
• Support Dead Tank Circuit Breakers and other GE Vernova Products

GIS – DT Field Service Technician

• Lead the end-to-end installation, configuration, and initial precision calibration of the weapons detection systems and associated infrastructure to meet stringent security and alert rate objectives.
• Architect and document the optimal deployment solution for each customer, ensuring seamless integration of the networked weapons system with the client's local infrastructure, including specific configurations for networking, power, and environmental controls.
• Implement and configure all network services, including DNS resolution, TCP/IP, secure routing, and VPN/tunneling, to ensure resilient and reliable data transmission to the Xtract Cloud Platform.
• Provide expert on-site and remote technical support, rapidly diagnosing and resolving complex issues across all layers: hardware, Linux-based embedded OS, networking, and cloud services.
• Translate complex customer-reported problems (e.g., operational symptoms) into clear, structured, and analytically detailed technical reports for the internal Engineering and Development teams, defining root causes and observed data.
• Execute scheduled Preventative Maintenance (PM) visits and performance tuning, including managing component replacements, software/firmware updates, and applying patches to embedded systems.
• Deliver highly professional technical explanations and status updates to customers (both technical and non-technical staff), ensuring clear communication of problems, resolutions, timelines, and future preventative steps.
• Complete all required administrative duties, including detailed service reports, customer-facing root cause analysis (RCA) reports, as-built drawings, inventory/parts usage logs, and safety compliance documentation.
• Partner with the Sales team to perform detailed pre-sales site surveys, needs assessments, and live product demonstrations.
• Participate actively in the scheduled service on-call (after-hours standby and emergency response) rotation.

• Install and commission CDI laser engraving and XPS UV exposure systems at customer sites
• Deliver hands-on training to customers on system operation and maintenance
• Perform electrical, mechanical, and optical troubleshooting to resolve complex issues
• Execute preventative maintenance and system upgrades to maximize uptime
• Serve as a primary technical point of contact, building strong customer relationships
• Travel extensively within your region and across the U.S. to support customer sites

• Install, service, and repair testing systems including drop-weight towers, torsion systems, temperature chambers, and medical testing equipment
• Calibrate equipment to applicable standards and prepare ISO/IEC 17025-compliant calibration reports
• Troubleshoot electronic and electro-mechanical devices using schematic and mechanical drawings
• Train customers on operation and software of machines
• Coordinate with the service scheduler to execute assignments efficiently across a nationwide territory (90% or more travel)

• Lead and develop the FAE and Linux support engineering team, central to Ezurio's value proposition.
• Define and manage team KPIs, maintaining visibility into performance and progress across the organization.
• Coach each FAE/support engineer individually, developing both their technical depth and customer-facing skills.
• Partner with Sales leadership on prioritization, translating commercial context into clear focus for the team while trusting your engineers to run their own work.
• Serve as the voice of the customer inside Ezurio.
• Aggregate feedback from direct customer interactions and your team's hands-on experience, and turn it into actionable input for Product Management and R&D.
• Build and maintain strong working relationships with R&D so the team has a fast lane to engineering when customer situations require it.
• Lend your presence to the most critical and complex customer escalations.

Manager, Field Applications Engineering

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment
• Providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
• Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
• Foster collaboration by assisting with the training of newer Field Service Engineers

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Field Service Engineer

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Commissioning Field Engineer – Electrical

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Mission Critical BAS/BMS Master Field Engineer

Field Service Technician

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GIS, DT Field Service Technician

GIS – DT Field Service Technician

Field Service Engineer

Field Service Engineer

Field Service Engineer

Manager, Field Applications Engineering

Field Service Engineer – Daily Field Travel