Electromechanical Field Service Technician III

Giesecke+Devrient

Field Service Technician utilizing technical expertise to repair complex electromechanical equipment. Supporting customers and maintaining high satisfaction through effective service and communication.

Posted 7/9/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
Support customers with operational or maintenance issues.
Address escalated technical and service-related concerns.
Diagnose failures in mechanical, hardware, software, and systems.
Implement effective repairs to minimize downtime.
Prepare reports for analyzing product failure trends and serviceability issues.
Assist with the on-site training and development of less experienced field service technicians.
Act as a key communication link between technical support, management, and the customer.

Requirements

What you’ll need

Hands-on experience with electromechanical equipment is preferred.
Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus.
Strong oral and written communication skills are essential.
Ability to use a laptop/tablet for administrative and diagnostic tasks.
Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians).
Work may be home office-based or customer site-based.
Personal vehicle use may be required depending on business needs.
Potential responsibility for a company fleet vehicle may be required depending on business needs.
Shift work may be required.

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electromechanical Equipment RepairFailure DiagnosisUnderstanding Electronic PrinciplesPneumaticsSolenoidsBeltsRollersBearingsNetworkingComputer Proficiency

Soft Skills

Strong Oral CommunicationStrong Written Communication

Certifications

Gaming Licenses