Giesecke+Devrient

Field Engineer

• Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
• Support customers with operational or maintenance issues, escalating technical and service-related concerns.
• Diagnose failures in mechanical, hardware, software, and systems, and implement effective repairs to minimize downtime.
• Prepare reports for analyzing product failure trends and serviceability issues.
• Assist with the on-site training and development of less experienced field service technicians.
• Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness.
• Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.

Electromechanical Field Service Technician III

Client Services Representative

• Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
• Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
• Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
• Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
• Build trusted relationships with clients and key internal stakeholders across the organization.
• Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
• Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
• Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.

Client Services Team Lead

General

• Teamlead of a team in Munich and Barcelona
• Design and orchestration of a high performing global process organization
• Lead and manage enterprise-wide process improvement initiatives to increase efficiency, reduce cost, and improve quality incl. a Center of Excellence for Process Mining (Celonis)
• Analyze existing business processes, identify inefficiencies, and design optimized workflows
• Collaborate with cross-functional teams in the divisions and Group Services / IT to ensure alignment of process improvements with business objectives
• Support digital transformation initiatives by integrating process improvements with automation and AI / technology solutions
• Act as a change agent, ensuring adoption of new processes and tools across the organization
• Drive process standardization and ensure compliance with organizational and regulatory requirements
• Develop and track KPIs, metrics, and dashboards to measure process performance and improvement impact

Lead Global Process Excellence

• Provide on-site servicing, installation, and repair of complex electromechanical equipment.
• Support customers with operational or maintenance issues.
• Address escalated technical and service-related concerns.
• Diagnose failures in mechanical, hardware, software, and systems.
• Implement effective repairs to minimize downtime.
• Prepare reports for analyzing product failure trends and serviceability issues.
• Assist with the on-site training and development of less experienced field service technicians.
• Act as a key communication link between technical support, management, and the customer on technical matters and projects.

• Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
• Support customers with operational or maintenance issues.
• Address escalated technical and service-related concerns.
• Diagnose failures in mechanical, hardware, software, and systems.
• Implement effective repairs to minimize downtime.
• Prepare reports for analyzing product failure trends and serviceability issues.
• Assist with the on-site training and development of less experienced field service technicians.
• Act as a key communication link between technical support, management, and the customer.

Application Engineer

• Support day-to-day application operations at a customer location
• Serve as the first line of technical support during standard business hours
• Work closely with customer stakeholders and internal teams
• Triage and resolve application-related issues
• Focus on operational support, incident handling, service request fulfillment
• Escalate complex issues to remote support or R&D teams

Junior Application Engineer

Engineer

• Prepare and provide configuration for new products
• Test configurations previously developed.
• Transfer the released configuration to a real production environment in the optimized and compliance conditions
• Take accountability and responsibility towards assigned process roles, support level 1 data generation engineers on error troubleshooting.
• Coordinate tasks with DataGen Engineer in order to set up the product in a real production environment
• Support DataGen Engineer in case of an incident
• Stay updated with new product specifications and updates in the product/service specifications
• Keep in contact with R&D for new software releases
• Ensure specifications are received from Customer Project Managers
• Evaluate, improve and add applicable work instructions

Profile Engineer

Manager

• Ownership of product strategy, roadmap, and complete lifecycle for IoT devices in the rail domain incl. creation and maintenance of product requirement documents
• Coordination of new device developments and re-designs together with the lead engineer and system integration engineer
• End-to-end thinking across device and IoT platform: identify domain-specific requirements and translate them into both product streams
• Translation of market, customer, and domain requirements into technical requirements and features
• Prioritization of functions and development tasks in alignment with device engineering and management
• Direct interaction with customers, technical consultants and sales to understand rail market needs and feed them into product development (IoT devices and IoT platform)
• Technical evaluation of concepts, variants, and supplier solutions
• Accompanying certification and testing activities from a product perspective (e.g., rail compliance, ATEX, EMC)
• Monitoring of product performance, field feedback, and quality KPIs
• Initiation and steering of product improvements and redesigns based on data and feedback

Technical Solution Manager – IoT Devices, Rail

Paralegal

• Support the Intellectual Property team in the administration and protection of the global patent, trademark and design portfolio
• Responsible for filing, renewal and defense of patents, trademarks and designs worldwide
• Prepare and submit official filings (e.g., powers of attorney, FFL, national and international new and follow‑up filings, oppositions)
• Manage and maintain the IP database and monitor deadlines across the entire portfolio
• Handle formal processing of invention disclosures, inventor remuneration and incentive schemes
• Daily correspondence with external law firms and patent offices, as well as with our inventors at home and abroad
• Further develop the IP management system, including implementation of AI-supported tools to automate routine tasks
• Provide administrative support for existing IP processes and workflows

IP Paralegal

• Prepare, supply, and operate production machines dedicated to secure card personalization or mailing services.
• Retrieve daily work files from workstations to facilitate the day’s production objectives.
• Coordinate material delivery to workstations, focusing on the appropriate allocation of resources to achieve shift targets.
• Monitor inventory levels for essential production materials such as envelopes, inserts, and blank paper, and notify the manager if stock levels are insufficient.
• Inspect the quality of produced materials rigorously to meet organizational standards.
• Perform data entry tasks, specifically using Microsoft Excel, to maintain production records.
• Report any operational concerns or challenges to the Operations Manager for the HSA department.
• Maintain a clean, organized work environment to promote operational efficiency.
• Adhere to all organizational policies, procedures, and compliance requirements.

Secure Production Operator – 2nd Shift

• Assist with In-Process quality control (QC), concentrate on product coming off the lines.
• Continuously audit work areas for identification of the acceptable/rejection of product within the process.
• Advise production supervisors of any observed non-conformity.
• Maintaining lot control traceability documentation during personalization process.
• Use quality control equipment to measure quality of product coming off the lines.
• Perform related job duties as required and assigned.

Quality Inspector

Security Engineer

• Own and continuously improve our ISMS, policies, and security governance lifecycle.
• Act as a trusted advisor to engineering, product, compliance, and customer‑facing teams.
• Lead security risk assessments, maintain the risk register, and drive quarterly risk cycles.
• Ensure operational compliance with ISO 27001:2022, GSMA SAS, NIS-2 and customer security requirements and support hands-on with configuration tasks.
• Coordinate external and internal audits and assessments, ensuring evidence readiness and smooth execution.
• Lead vendor risk programs that strengthen our supply chain resilience.
• Review product and architectural changes for governance alignment and secure design.
• Collaborate with the Security Architect to connect governance with DevSecOps and cloud practices.
• Own Azure security posture, govern Microsoft Defender for Cloud findings, Entra ID Conditional Access policies, Privileged Identity Management (JIT access), and quarterly access reviews.
• Support on cross-platform governance tasks, policy alignment, and shared risk register entries covering AWS and Azure workloads.
• Enforce Zero Trust controls across cloud environments: continuous verification, least-privilege access, and RBAC/ABAC enforcement.
• Govern IaC and CI/CD pipeline security gates: review IaC templates for secrets management compliance, approve pipeline security controls, and validate rollback procedures.
• Produce structured assurance reporting for management: metrics tied to the risk register, control effectiveness, and remediation tracking for findings from Defender for Cloud and AWS Security Hub.

Security Manager – Azure

Sales

• The Regional Sales Manager pursues sales projects with existing accounts and potential new customers in countries located in Middle East and Africa (UAE, Kenya, South Sudan, Rwanda, Tanzania).
• He defines and implements a regional Sales & Marketing strategy for Veridos products, solutions and services in the listed countries.
• He undertakes regular and required visits to the customers and potential customers, achieves market intelligence, identifies target projects in an early phase and develops customer intimacy.
• The objectives are to secure the existing customer base, to gain new customers and to achieve sustainable and profitable growth in the allocated sales area.

Regional Sales Manager

• Design end-to-end physical security solutions for banknote printing plants, cash centers, central bank data centers and comparable high-security sites
• Plan and specify intrusion detection systems, video and video analytics, access control and PSIM – from first concept to detailed engineering
• Prepare technical specifications, functional and interface descriptions and support tenders and technology selection
• Steer and challenge security integrators worldwide, review their designs and implementation quality and correct course where needed
• Take over (sub-)project management in critical phases
• Advise our internal security managers and actively contribute to the further development of our security standards

Engineer, Physical Security Technology

Auditor

• Maintain detailed audit records for all card materials in production and storage, ensuring full traceability at every step.
• Verify quantities of materials entering and exiting each department during every manufacturing phase.
• Track and document all spoiled, rejected, or setup materials, including their destruction, in accordance with secure handling procedures.
• Ensure inventory accuracy for completed card products awaiting shipment.
• Enforce compliance with internal audit procedures and industry regulations, including PCI standards where applicable.
• Collaborate with the Supervisor to uphold the integrity and consistency of the audit process.
• Demonstrate a commitment to safety by following all company safety protocols.
• Uphold product quality standards in alignment with customer and regulatory expectations.
• Perform other related duties as assigned.

Electromechanical Field Service Technician III

Client Services Team Lead

Lead Global Process Excellence

Electromechanical Field Service Technician III

Electromechanical Field Service Technician III

Junior Application Engineer

Profile Engineer

Technical Solution Manager – IoT Devices, Rail

IP Paralegal

Secure Production Operator – 2nd Shift

Quality Inspector

Security Manager – Azure

Regional Sales Manager

Engineer, Physical Security Technology

Production Auditor