Electromechanical Field Service Technician III

Giesecke+Devrient

Field Service Technician providing on-site servicing and repair of electromechanical equipment. Supporting customer operational needs and training less experienced technicians.

Posted 7/9/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide on-site servicing, installation, and repair of complex electromechanical equipment.
Support customers with operational or maintenance issues.
Address escalated technical and service-related concerns.
Diagnose failures in mechanical, hardware, software, and systems.
Implement effective repairs to minimize downtime.
Prepare reports for analyzing product failure trends and serviceability issues.
Assist with the on-site training and development of less experienced field service technicians.
Act as a key communication link between technical support, management, and the customer on technical matters and projects.

Requirements

What you’ll need

Hands-on experience with electromechanical equipment is preferred.
Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus.
Strong oral and written communication skills are essential.
Ability to use a laptop/tablet for administrative and diagnostic tasks.
Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions (for Commercial Field Service Technicians).
Work may be home office-based or customer site-based.
Personal vehicle use may be required depending on business needs.
Potential responsibility for a company fleet vehicle may be required depending on business needs.
Shift work may be required.

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Apply company policies and procedures to complete routine tasks effectively.
Respond promptly to service calls, perform equipment maintenance at customer sites, and assist operators with operational issues.
Represent the company professionally at all times.
Handle administrative tasks, including record-keeping, reporting, and inventory management, with accuracy and timeliness.
Develop and maintain technical competence through formal training programs, on-site training, and hands-on experience.
Comply with company policies regarding confidentiality and customer procedures, including Custody and Control Procedures.
Manage parts inventory, coordinate shipments for repair and replenishment, and oversee the inventory of tools and test equipment.
Record maintenance activities using approved methods and procedures.
Follow escalation procedures to resolve issues promptly and ensure timely communication with designated company personnel and customer management.
Promote high customer satisfaction by maintaining open communication and providing proactive attention to customer needs.
Assist with the on-site training of less experienced field service technicians.
Show flexibility to travel as required to support business needs, including providing coverage for other Field Engineers during vacations or illnesses.
Perform all activities safely and adhere to company safety policies and procedures.
Complete other duties as assigned.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electromechanical EquipmentTroubleshootingElectronic PrinciplesComputer SystemsNetworkingSolenoidsPneumaticsMechanical DiagnosisHardware DiagnosisSoftware Diagnosis

Soft Skills

Oral CommunicationWritten Communication

Certifications

Gaming License