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Client Services Team Lead
Giesecke+DevrientCustomer Care Team Lead responsible for leading a team and managing international accounts at Giesecke+Devrient. Fostering collaboration, operational improvements, and team development in Madrid.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management and account coordination within industrial or manufacturing environments, while effectively leading teams and managing stakeholder relationships. Proficient in enhancing operational efficiency and driving continuous improvement initiatives.
Highest-signal resume keywords
Order ManagementAccount CoordinationTeam LeadershipStakeholder ManagementOperational Efficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationOrganizationProblem-Solving
Industry Keywords
Customer OperationsManufacturing EnvironmentInternational AccountsWorkflow ImprovementProject Management
About the role
Key responsibilities & impact- Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
- Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
- Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
- Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
- Build trusted relationships with clients and key internal stakeholders across the organization.
- Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
- Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
- Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.
Requirements
What you’ll need- Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.
- Previous experience leading or coordinating teams.
- Strong stakeholder management skills and the ability to work across multiple departments.
- Excellent communication, organization, and problem-solving abilities.
- Fluent English.
- Availability for occasional travel.
Benefits
Comp & perks- Flexible working model (3 remote days/week)
- Career development, coaching, and continuous learning opportunities
- Flexible compensation, private benefits, and additional perks