Client Services Team Lead

Giesecke+Devrient

Customer Care Team Lead responsible for leading a team and managing international accounts at Giesecke+Devrient. Fostering collaboration, operational improvements, and team development in Madrid.

Posted 7/11/2026full-timeMadrid • 🇪🇸 SpainSeniorWebsite

About the role

Key responsibilities & impact

Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
Build trusted relationships with clients and key internal stakeholders across the organization.
Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.

Requirements

What you’ll need

Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment.
Previous experience leading or coordinating teams.
Strong stakeholder management skills and the ability to work across multiple departments.
Excellent communication, organization, and problem-solving abilities.
Fluent English.
Availability for occasional travel.

Benefits

Comp & perks

Flexible working model (3 remote days/week)
Career development, coaching, and continuous learning opportunities
Flexible compensation, private benefits, and additional perks

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationOrganizationProblem-Solving