Senior Field Service Technician

EnerSys

Senior Field Service Technician providing installation, maintenance, and troubleshooting of battery systems. Leading projects and mentoring junior technicians in a customer-centric role.

Posted 7/13/2026full-timeAnytown • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level technical support capabilities in battery technologies and power systems, with a strong focus on advanced troubleshooting, customer relationship management, and project leadership. Proven ability to mentor junior technicians and implement best practices for equipment maintenance and operation.

Highest-signal resume keywords

Field Service Technician ExperienceBattery Technologies KnowledgeAdvanced Troubleshooting SkillsLeadership and MentoringTechnical Degree or Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced TroubleshootingDiagnostic SkillsBattery TechnologiesPower Distribution EquipmentControl SystemsIndustrial Communication ProtocolsInterpreting SchematicsWiring DiagramsTechnical ManualsPreventative Maintenance

Soft Skills

Customer Relationship ManagementEffective CommunicationTeam LeadershipProblem SolvingMentoring

Tools & Technologies

Specialized ToolsTest EquipmentDiagnostic Tools

Certifications & Qualifications

Technical DegreeRelevant Certification

Industry Keywords

Battery EquipmentPower SystemsUPS SystemsLithium-ionVRLANiCdField Service Projects

About the role

Key responsibilities & impact

Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
Proactively identify potential issues and implement preventative measures to avoid costly downtime.
Serve as a technical escalation point for complex issues encountered by junior technicians.
Develop and implement advanced troubleshooting techniques and best practices for the team.
Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
Effectively communicate technical information to customers in a clear and understandable manner.
Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
Conduct on-site customer training and knowledge transfer sessions.
Lead and manage small to medium-scale field service projects, ensuring timely completion and adherence to project specifications.
Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.

Requirements

What you’ll need

Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology).
5+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.
Demonstrated experience in leading and mentoring junior technicians.
In-depth knowledge of battery technologies (including Lithium-ion, VRLA, NiCd), UPS systems, power distribution equipment, and related systems.
Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.
Proficiency in using specialized tools and test equipment.
Strong understanding of power electronics, control systems, and industrial communication protocols.
Valid driver's license with a clean driving record.
Willingness to travel extensively and work flexible hours as needed.
Proven leadership skills and the ability to motivate and guide others.

Benefits

Comp & perks

Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
Operate material handling equipment safely and maintain a clean and organized work environment.
Demonstrate safe work procedures when using hand and power tools.
Completes all required safety and compliance training.
Champion a safety-first culture within the team, ensuring all technicians adhere to safety protocols.