Field Service Engineer

Mantracourt Electronics Ltd.

Field Service Engineer providing technical expertise and customer support for Mycronic products. Responsible for installation, maintenance, and repair with up to 75% travel involved.

Posted 7/22/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, diagnosing, and repairing Mycronic products while providing exceptional customer service and support. Proficient in maintaining accurate records and effectively communicating with key personnel to ensure customer satisfaction and operational efficiency.

Highest-signal resume keywords

Troubleshooting Mycronic ProductsSurface Mount Technology ExperienceMechanical And Electrical CompetencyCustomer Service SupportMicrosoft Windows Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDiagnosisRepairMechanical AssemblyElectrical CompetencySurface Mount TechnologyRoboticsRecord MaintenanceCustomer Care SupportPreventative Maintenance

Soft Skills

CommunicationCustomer SatisfactionTeam CollaborationProblem SolvingTraining

Tools & Technologies

Mycronic ProductsComputersRepair ToolsTemporary CablingService Contracts

Certifications & Qualifications

Technical School DegreeValid Driver's License

Industry Keywords

ElectronicsRoboticsSurface Mount TechnologyCustomer SupportService Contracts

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Troubleshoots, diagnoses, and repairs Mycronic products on customer premises, at company facility, and via telephone
Provides training to customers and participates in the set-up and demonstration of new products
Assists in the preparation of system orders
Provides pre- and post-sales support for all Mycronic services and products
Provides meeting and trade show support; including setting up equipment and installing temporary cabling as needed
Conducts pre-site inspection, preventative maintenance and customer care support for service contracts
Maintains accurate records to reflect the support and repair history of equipment serviced or repaired
Submits all necessary paperwork, including travel itineraries, trip reports, activity reports, weekly expense and service reports accurately and in a timely manner
Maintains all assigned assets (laptop/computer, phone, tools, and repair parts, etc.)
Returns defective parts replaced during repair in a timely manner to designated depots
Establishes and maintains open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems)
Escalates support issues to management when customer satisfaction is jeopardized
Develops and maintains the knowledge and skills required to produce the highest levels of customer service support
Becomes familiar with Mycronic equipment applications and products through structured corporate training programs, on the job training, study of Mycronic marketing materials, sales brochures and available self-study programs
Works closely with customers, sales representatives, product engineers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
Establishes a communication schedule with service managers and administrators to exchange information on daily and weekly activities
Meets all assigned targets and goals set by corporate, regional and area managers

Requirements

What you’ll need

Associate's degree (A.A) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
Three years related experience with surface mount technology, electronics and/or robotics
Valid driver's license; dependable vehicle
Mechanical assembly and basic maintenance experience preferred
Proven mechanical, electrical and computer competency
Experience or training/certification in computers and Microsoft Windows environments
Meets all assigned targets and goals set by corporate, regional and area managers

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities