Field Service Engineer

Johnson & Johnson

Field Service Engineer responsible for installation, service, and repair of medical devices. Managing technical support and customer relations for DePuy Synthes products in designated territories.

Posted 7/17/2026full-timeHarrisburg • Mississippi, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer service within the medical device industry, with strong problem-solving and analytical skills. Proficient in managing equipment installation, maintenance, and compliance with safety regulations.

Highest-signal resume keywords

Technical SupportCustomer ServiceProblem-SolvingMicrosoft Office ProficiencyMedical Device Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationPreventative MaintenanceTroubleshootingDigital Multimeter UsageService Management System DocumentationInventory ManagementRegulatory ComplianceProject Management

Soft Skills

Analytical SkillsOrganizational SkillsGood Communication SkillsCustomer Advocacy

Certifications & Qualifications

Vocational/Trade CertificateAssociate DegreeBachelor’s Degree

Industry Keywords

Medical Device IndustryCustomer SupportTechnical SupportSafety RegulationsEnvironmental Policies

About the role

Key responsibilities & impact

Perform Technical Support to internal and external customers through the Customer Support Call Center
Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the technical department.
Responds to customer requests for emergency service.
Determines cause(s), troubleshoots and takes corrective action.
Provides guidance to customers to include Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise.
Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
Completes paperwork, documentation and administrative tasks per policy and procedures.
Complete, clear and timely update in the Service Management System related to Workorder, Orders.
Complete all processing of RMA returns to support individual usage of parts and equipment.
Manage allocated inventory and complete required audits to support thereof.
Completes required training for supported products and processes.
Acts as customer advocate to represent customer needs internally
Participate in incident investigation.
Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
Responsible for communicating business-related issues or opportunities to next management level
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Be familiar with and adhere to J&J environmental and safety policies and guidelines.
Immediately inform supervisors If there are any violations, deviations or hazards present
Project Management, Presentation, Good communication Skills

Requirements

What you’ll need

Vocational/Trade Certificate with preferably 6 years related work experience OR
Associate degree with preferably 4 years related work experience OR
Bachelor’s degree with preferably 2 years related work experience OR
High school diploma with preferably 8 years related work experience in customer support, technical support/technical service.
Strong problem-solving, analytical, and organizational skills
Proficiency in Microsoft Office
Ability to use standard test equipment, including a digital multimeter
Ability to work in a hybrid office/field environment (approximately 25% office / 75% field)
Ability to travel on short notice, including frequent air travel
Ability to operate a company vehicle with a valid driver’s license
Flexibility to work weekends and off-hours as needed to support customer and business needs
Ability to perform physical duties including lifting equipment, prolonged standing, bending, and similar tasks
Commitment to following safety rules, using required PPE, and participating in incident investigations
Valid US Driver’s license
Preferred: Academic qualification in engineering or equivalent experience
Experience in the medical device industry
Knowledge of servicing principles, practices, and procedures

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Company car