Ecommerce

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

UX Researcher – Digital Experience, Corporate & Institutional Banking

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
• Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
• Provide lower-tier customers with creative solutions utilizing our eCommerce store.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
• Proactively address customer issues and provide troubleshooting assistance.
• Working closely with our Ecommerce & Sales Support Specialist to monitor additions and subtractions of skus on ecommerce.
• Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
• Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
• Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

Ecommerce, Order Processing Coordinator

• Define and lead the enterprise email and marketing automation strategy
• Serve as the primary business owner for the Marketing Automation Platform (MAP)
• Manage a hybrid team of onshore strategic leads and offshore execution resources
• Maintain a high-quality, governed channel by overseeing quality standards
• Partner across MCD to design and support integrated client journeys
• Act as the channel’s data lead, establishing KPIs for engagement and conversion
• Collaborate closely with MCD practice leads to translate business goals
• Work beyond MCD with Tech and Innovation teams to align email automation roadmap
• Implement and enforce scalable templates, workflows, and quality-control processes
• Serve as direct supervisor and mentor to direct reports

Senior Manager – Digital Experience, Email

• Lead the strategic vision and day-to-day operations for the firm’s digital properties
• Serve as the primary business owner for the Content Management System (CMS) and related web technologies
• Direct onshore UX/UI designers and offshore development teams
• Responsible for the overall health, accessibility, and performance of digital platforms
• Design and optimize web-based client journeys
• Lead the analytics strategy for the web
• Partner across Marketing and Business Development organization
• Collaborate with Tech, IT, and external agencies on the long-term digital roadmap
• Manage the governance framework for web updates
• Serve as direct supervisor and mentor to direct reports

Senior Manager, Digital Experience – Web

• Lead performance analytics and reporting for our Amazon marketplace business • Build, maintain, and optimize dashboard reporting and business intelligence tools in Looker, Tableau, or Power BI • Automate recurring reporting to improve data accuracy, consistency, and efficiency • Develop and maintain data models, calculated fields, KPI definitions, and reporting logic • Analyze Amazon marketplace performance, including advertising efficiency, conversion trends, keyword and ASIN performance, pricing, and inventory-related impacts • Monitor core marketplace KPIs such as ROAS, CVR, CTR, CPC, sales, traffic, and category performance • Identify performance issues, trends, and optimization opportunities across campaigns and product portfolios • Build forecasts, variance analyses, and performance recaps to support budget and strategy decisions • Create customer-ready reporting, scorecards, and QBR materials that translate data into clear business recommendations • Partner with marketing, account management, content, and analytics teams to ensure reporting alignment and actionable insights

Senior eCommerce Marketing Performance Manager

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

• Direct management of clients’ brands and portfolio with responsibility for:
• Ecommerce strategy development across the channel to ensure product availability, content, customer acquisition, and retention.
• Amazon digital shelf creation & optimization, assortment recommendations, pricing, merchandising, Amazon Advertising strategy & execution, 1P & 3P selling.
• Work with clients to identify, track, and report on KPIs.
• Help clients navigate relationships and meetings with Amazon Vendor Managers.
• Manage clients’ vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support.
• Lead onboarding of new clients and new product launches in Vendor and Seller Central.
• Engage internal insights team to deliver client reporting and data needed to make key business decisions.
• Analyze client reporting and develop insights that lead to action to drive growth.
• Ongoing project management to drive client success.
• Tracking progress and coordinating client updates to ensure critical timelines are met.
• Identification of issues and troubleshooting solutions with Amazon support including operational issues that may cause delays in shipments.
• Participation in key client strategy meetings.
• Work with distributors and other 3P logistics providers to provide solutions for clients to sell any product via Amazon platforms.

Ecommerce Client Partnership Manager

• We are looking for an E-Commerce Client Partnership Manager who will manage a portfolio of C.A. Fortune clients on all day-to-day activities on Amazon.com, ensuring that they are set up for success and growth.
• This role will lead strategy sessions, business reviews, and operations meetings, as well as coordinate the flow of tasks among the various other e-commerce team members.
• They will have direct partnership management responsibilities owning the development and execution of digital shelf and merchandising strategies.
• Manage clients’ vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support.
• Lead onboarding of new clients and new product launches in Vendor and Seller Central.
• Engage internal insights team to deliver client reporting and data needed to make key business decisions.
• Analyze client reporting and develop insights that lead to action to drive growth.
• Ongoing project management to drive client success.

• Develop and maintain ecommerce storefronts using HTML5, CSS3, and modern vanilla JavaScript (ES6+)
• Write efficient server-side logic using Miva Template Language (MVT)
• Build and support integrations with external systems (REST/SOAP APIs, ERPs, CRMs, etc.)
• Act as the technical bridge between client storefronts and their broader business ecosystem
• Troubleshoot and resolve frontend, backend, and configuration issues across platforms
• Optimize performance, SEO, accessibility, and conversion
• Implement merchandising strategies, personalization, promotions, and optimized purchase flows

Web Developer – Ecommerce

• Define and own the architecture vision and roadmap for digital and eCommerce platforms
• Establish and enforce architecture standards, governance, and best practices across solutions and integrations
• Lead end-to-end solution architecture for complex initiatives spanning web, mobile, CRM, marketing, and commerce platforms
• Translate business requirements into scalable technical designs while balancing strategy with pragmatic delivery
• Define and implement integration strategies using APIs, event-driven architecture, and cloud-native services
• Oversee integration across platforms, including Magento and related commerce tools
• Partner with delivery teams to manage timelines, risks, and dependencies across programs
• Act as a trusted advisor to senior stakeholders, aligning technology strategy with business objectives
• Lead, mentor, and develop engineering teams, fostering a culture of technical excellence and continuous improvement
• Drive CI/CD, DevOps practices, and release processes to enhance delivery speed and quality
• Evaluate emerging technologies, vendors, and industry trends to keep platforms future-ready

Senior Solution Architect, Ecommerce

• Develop and refine intricate process analyses and end-to-end process mappings.
• Propose actionable recommendations for process and operational improvements.
• Maintain detailed and updated records on business operations.
• Document and understand Adobe Commerce related processes.
• Provide comprehensive data analysis and present to senior team members and stakeholders.
• Offer support in implementing and monitoring business recommendations.

Senior Business Analyst – eCommerce

• Serve as the strategic advertising lead across a portfolio of high-value enterprise and strategic clients, driving planning, execution, and optimization of campaigns across digital marketing and retail media platforms.
• Lead discovery and strategic planning sessions to define media strategies that align with client objectives, platform capabilities, and channel best practices.
• Translate business goals into comprehensive media plans, overseeing execution and optimization across budgets, bids, audiences, and creatives.
• Provide advanced performance analysis and insights to guide campaign strategy and investment decisions, incorporating attribution models, pacing, and return on ad spend (ROAS).
• Cultivate strong relationships with client stakeholders, acting as a trusted advisor who proactively identifies opportunities for growth, efficiency, and innovation.
• Collaborate closely with Client Success Managers, TAMs, and Product teams to align execution and product feedback to client goals and evolving needs.
• Serve as a subject matter expert in Rithum’s media products and tooling, educating clients on new features, platform enhancements, and industry trends.
• Contribute to internal enablement by mentoring Advertising Account Managers, sharing best practices, and improving team-wide executional consistency.
• Stay abreast of emerging media channels, platform updates, and advertising trends to inform forward-looking strategies.

Advertising Paid Search Strategist – Ecommerce

• Own and prioritize the front‑office application roadmap, including e‑commerce, customer portals, and shared services platforms, ensuring alignment to business value and capacity.
• Lead execution and delivery of front-office initiatives with predictable outcomes across cost, schedule, quality and operational performance.
• Translate enterprise strategy into domain‑level roadmaps and sequenced delivery plans, resolving priority, capacity, and dependency tradeoffs within the front‑office scope.
• Serve as the single point of accountability for front‑office application health, availability, performance, and delivery outcomes.
• Partner with business leaders and BRMs to intake demand and make prioritization decisions within the front‑office domain, ensuring scope, tradeoffs, and delivery expectations are explicit and transparent.

Senior Manager, Digital Experience – Front-Office Applications

• Drive demand within a given practice area for CDW Digital Experience, ITAD, DaaS, and Device Lifecycle solutions.
• Develop and execute strategies to expand and maintain the customer base.
• Quarterback opportunities and coordinate between different business units to provide the most robust and comprehensive solution to the customers.
• Lead opportunity management, pursuit strategy, and closure for complex deals.
• Build strong relationships with the partner community to identify opportunities for CDW and those partners.
• Collaborate with cross-functional teams to deliver solutions.
• Provide onboarding support and mentorship entry level Solutions Executives.
• Understand industry landscapes and follow trends that impact our clients’ business risk, strategic decision-making, and budget planning and expenditure.

Consulting Solutions Executive – DaaS Digital Experience

• Lead the transformation of marketing technology initiatives
• Enhance client engagement through innovative marketing strategies
• Serve as a strategic advisor to drive impactful results
• Foster and develop top-performing teams to deliver solutions
• Collaborate with stakeholders to identify and implement leading practices
• Utilize data-driven insights to inform decision-making processes
• Maintain alignment of marketing efforts with overall business objectives
• Promote a culture of continuous improvement and operational excellence

Senior Manager, Digital Experience and Customer Data Platform – CDP

• Serve as a strategic partner to client teams—turning business goals into actionable eCommerce content strategies
• Lead digital shelf and SEO-driven content strategy across key retailers and DTC platforms
• Audit content regularly to identify opportunities for optimization or syndication
• Partner with insights teams to analyze content health, SEO performance, and retail KPIs
• Support the development of reusable tools, templates, and best practices

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