Ecommerce

• Supports go-to-market initiatives, and sales execution as a subject matter expert of assigned portfolio of products and services
• Provides SME guidance to field & dealer eCommerce teams for assigned territory and acts as a conduit for customer and dealer feedback to product team
• Providing product application expertise by delivering various types of product training including applied technology, job efficiency, and system configurations to customers, company, and dealers' sales personnel.
• Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.
• Collaborating with various internal teams to get alignment on timelines, escalation of product issues, prioritize enhancements, and understand marketing goals.

Senior eCommerce Product Consultant

• The Ecommerce Catalog Specialist is responsible for launching, maintaining, and optimizing product listings across retailer e-commerce platforms.
• Ensure accurate product content, pricing, inventory, and digital assets while working closely with cross-functional teams.
• Create and launch new products and product lines on retailer websites.
• Manage large volumes of product data during new retailer or product launches.
• Ensure product images, content, and digital assets meet retailer and company standards.
• Upload, maintain, and correct product information across e-commerce platforms.
• Monitor and update inventory, pricing, replenishment, and product content.

Ecommerce Catalog Specialist

• Own the integration of support planning and program execution systems with corporate planning standards to eliminate planning lag across the organization
• Partner with department and executive leadership to define annual and multi-year roadmaps, translating strategic intent into funded, scoped, and sequenced programs with clear ownership and success measures
• Define and maintain a portfolio-level view of all Support & Digital Experience initiatives to provide leadership with consistent visibility into scope, progress, dependencies, risks, and business outcomes
• Deploy best-in-class system tooling to run large multi-department programs, equipping teams to effectively manage the full lifecycle of the initiative portfolio
• Establish and demonstrate program management standards to ensure that business requirements, technical requirements, dependencies, and success measures are clearly defined and followed
• Drive risk identification, dependency mapping, and escalation frameworks that proactively surface blockers before they become program-level delays
• Lead program retrospectives and closeout reviews that generate reusable insights and continuously raise the quality bar for future program execution
• Apply data-driven approaches to measure program health and impact, building dashboards and reporting mechanisms that give stakeholders actionable, real-time visibility
• Drive and own the monthly and quarterly business review (MBR/QBR) cadence with department leadership and executive owners
• Serve as the primary interface between Support leadership and cross-functional stakeholders including Product, Engineering, Finance, and IT-synthesizing portfolio status into concise, executive-ready narratives
• Influence and align senior stakeholders across departments through clear communication and structured decision frameworks
• Represent the Support & Digital Experience program office in corporate planning forums, contributing to enterprise-wide prioritization and resource allocation decisions
• Drive year-over-year strategies and programs that continuously transform support systems, customer experience, and technical support engineer tooling
• Own the advancement of the organization's lean maturity through a multi-year roadmap that reaches and sustains Lean Level 4 and Level 5 across support operations
• Champion Al and automation integration into support workflows, anticipating industry disruptions driven by Al, and leveraging Al trends to enhance functional strategy and long-term operational excellence
• Build and evolve the continuous improvement culture across the support organization, coaching teams on lean principles and eliminating waste
• Benchmark internal practices against industry-leading enterprise support models to shape transformation strategy and justify investments

Principal Technical Program Manager, Digital Experience – Innovation

• Serve as the primary steward of the Exostar brand, ensuring consistency across all internal and external communications
• Maintain and evolve brand standards, visual identity systems, templates, and creative guidelines
• Partner with marketing leadership to strengthen brand positioning and market differentiation
• Improve website usability, navigation, accessibility, and overall customer engagement
• Develop user journeys, information architecture recommendations, wireframes, and prototypes
• Lead UX/UI strategy and best practices across digital properties
• Create and oversee high-quality digital and print assets that support corporate marketing, product marketing, events, sales enablement, and executive communications
• Monitor emerging trends in digital design, accessibility, user experience, and customer engagement
• Help define the long-term roadmap for digital experience and brand evolution

Senior Brand & Digital Experience Designer

• Serve as the Business Owner driving our digital customer experience transformation
• Leverage design thinking, out-of-the-box innovation, Artificial Intelligence and Machine Learning to create a personalized, predictive, and proactive customer experience for our SaaS users
• Shift customer engagement strategy toward an AI-driven, tech-touch engine
• Scale team's capabilities and empower customer-facing professionals
• Facilitate and govern complex, cross-functional design thinking workshops
• Diagnose systemic, root-cause workflow inefficiencies across the enterprise
• Direct the CX strategy and business logic for the integration of Generative AI and LLMs into our customer journeys
• Lead cross-functional resources to build and deploy proactive digital interventions
• Exercise independent decision-making to partner with Product and Engineering VPs/Directors
• Lead, mentor, and elevate a high-performing Digital CX Engine
• Guide the organizational change management to shift legacy teams to an AI-first customer engagement framework
• Champion and govern the seamless integration of new digital tools, workflows, and AI interventions across global teams
• Guide business requirements for predictive customer health scoring models

Director of Digital Customer Experience, AI Innovation

• Analyze B2B eCommerce sales performance, identifying trends, opportunities, and areas for improvement
• Conduct deep-dive analyses on customer purchasing behaviors, segmentation, and sales funnel effectiveness
• Work closely with sales, marketing, and eCommerce teams to implement data-driven strategies
• Support sales teams with data-backed insights to improve digital adoption and customer engagement
• Collaborate with IT and business intelligence teams to ensure data accuracy and reporting automation
• Stay informed on industry benchmarks, competitor performance, and emerging trends in B2B digital sales

eCommerce Business Analyst

• Lead the strategic planning, implementation, and management of Customer Experience and Digital Commerce platforms
• Drive the adoption of technology across the global organization
• Develop and execute strategies to leverage platforms to increase sales
• Collaborate with sales and field service teams across global markets
• Monitor and analyze system performance, user feedback, and key metrics
• Define the strategic vision and roadmap of platforms
• Manage vendor relationships and coordinate with IT and other departments

Digital Platform Manager, Customer Experience, Digital Commerce

• Own search relevance strategy, including ranking signals and query understanding
• Define and evolve ranking policies (availability, price, popularity, fitment, recency)
• Lead improvements in query handling (synonyms, typo correction, rewriting)
• Run a zero-results reduction program with effective fallbacks
• Establish quality gates (offline evaluation + A/B testing) for all releases
• Design and evaluate experiments to drive measurable improvements
• Build and maintain a gold standard evaluation dataset (“truth set”)
• Prioritize and deliver a relevance roadmap across key query types
• Work closely with Engineering and Data Science to define features, signals, and evaluation criteria

Search Relevance Product Manager – eCommerce

• Manage and update product content across Uline's North American eCommerce sites for desktop and mobile.
• Partner with the Merchandising, Product Marketing, Ecommerce and Creative teams to keep product pages accurate and engaging.
• Review digital assets and marketing campaigns to ensure accuracy and to uphold Uline’s style guidelines.
• Submit and track creative requests for web updates.
• Use website data and feedback to suggest ways to improve the online shopping experience.

Junior eCommerce Merchandising Specialist

• Own the strategy, alignment, and continuous improvement of the Asset Servicing client digital journey
• Champion a client-centric digital approach to engagement, advice, and growth
• Define problems clearly before advancing solutions, ensuring teams are aligned on client needs, business goals, constraints, and success measures
• Define intended outcomes and translate them into actionable strategies in collaboration with digital solutions and UX practices, sequencing initiatives across platforms
• Identify where clients need shared capabilities versus differentiated digital experiences across segments, products, or channels
• Partner with business stakeholders to clarify objectives, identify root problems, and align execution with client needs
• Communicate client digital journey priorities through consolidated milestones, decision frameworks, problem statements, and executive updates that make direction, tradeoffs, and success measures clear
• Drive increased utilization, effectiveness, and adoption of our digital platforms

Senior Product Manager, Client Digital Experience

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences and support the definition of future-state strategies
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

UX Researcher – Digital Experience, Corporate & Institutional Banking

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• Ensure exceptional customer experiences, fostering satisfaction and loyalty.
• Serve as a bridge between customers and internal departments, ensuring seamless communication in regards to orders.
• Engage as a point of contact for lower-tier customers for order renewals and order processing needs.
• Provide lower-tier customers with creative solutions utilizing our eCommerce store.
• Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
• Interact professionally with customers through written and verbal channels, delivering messaging concisely and professionally.
• Proactively address customer issues and provide troubleshooting assistance.
• Working closely with our Ecommerce & Sales Support Specialist to monitor additions and subtractions of skus on ecommerce.
• Serve as the primary administrator for the eCommerce platform database, ensuring data accuracy and completeness across all product listings.
• Enter new SKUs into the eCommerce platform and internal systems, ensuring all product attributes, descriptions, pricing, and imagery are accurate and complete.
• Conduct regular audits of the eCommerce platform and internal product database to identify and resolve discrepancies, outdated listings, or missing information.

Ecommerce, Order Processing Coordinator

• Define and lead the enterprise email and marketing automation strategy
• Serve as the primary business owner for the Marketing Automation Platform (MAP)
• Manage a hybrid team of onshore strategic leads and offshore execution resources
• Maintain a high-quality, governed channel by overseeing quality standards
• Partner across MCD to design and support integrated client journeys
• Act as the channel’s data lead, establishing KPIs for engagement and conversion
• Collaborate closely with MCD practice leads to translate business goals
• Work beyond MCD with Tech and Innovation teams to align email automation roadmap
• Implement and enforce scalable templates, workflows, and quality-control processes
• Serve as direct supervisor and mentor to direct reports

Senior Manager – Digital Experience, Email

• Lead the strategic vision and day-to-day operations for the firm’s digital properties
• Serve as the primary business owner for the Content Management System (CMS) and related web technologies
• Direct onshore UX/UI designers and offshore development teams
• Responsible for the overall health, accessibility, and performance of digital platforms
• Design and optimize web-based client journeys
• Lead the analytics strategy for the web
• Partner across Marketing and Business Development organization
• Collaborate with Tech, IT, and external agencies on the long-term digital roadmap
• Manage the governance framework for web updates
• Serve as direct supervisor and mentor to direct reports

Senior Manager, Digital Experience – Web

• Lead performance analytics and reporting for our Amazon marketplace business • Build, maintain, and optimize dashboard reporting and business intelligence tools in Looker, Tableau, or Power BI • Automate recurring reporting to improve data accuracy, consistency, and efficiency • Develop and maintain data models, calculated fields, KPI definitions, and reporting logic • Analyze Amazon marketplace performance, including advertising efficiency, conversion trends, keyword and ASIN performance, pricing, and inventory-related impacts • Monitor core marketplace KPIs such as ROAS, CVR, CTR, CPC, sales, traffic, and category performance • Identify performance issues, trends, and optimization opportunities across campaigns and product portfolios • Build forecasts, variance analyses, and performance recaps to support budget and strategy decisions • Create customer-ready reporting, scorecards, and QBR materials that translate data into clear business recommendations • Partner with marketing, account management, content, and analytics teams to ensure reporting alignment and actionable insights

Ecommerce jobs in Illinois

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