Digital Platform Manager, Customer Experience, Digital Commerce

Ecolab

Digital Platform Manager leading strategy for Customer Experience and Digital Commerce at Ecolab. Focused on driving adoption and business value across eCommerce and digital platforms.

Posted 6/25/2026full-timeNaperville • Illinois, Minnesota • 🇺🇸 United StatesSeniorLead💰 $120,500 - $180,700 per yearWebsite

About the role

Key responsibilities & impact

Lead the strategic planning, implementation, and management of Customer Experience and Digital Commerce platforms
Drive the adoption of technology across the global organization
Develop and execute strategies to leverage platforms to increase sales
Collaborate with sales and field service teams across global markets
Monitor and analyze system performance, user feedback, and key metrics
Define the strategic vision and roadmap of platforms
Manage vendor relationships and coordinate with IT and other departments

Requirements

What you’ll need

Bachelor's Degree
An advanced degree or MBA is strongly preferred
8 years of work experience in a business-to-business environment working with Customer Experience and Digital Commerce platform management and execution
Extensive experience in managing and growing the adoption of Customer Experience and Digital Commerce platforms
Strong business acumen
Excellent collaboration skills
Demonstrated experience in executing and innovating in the Customer Experience and Digital Commerce technology space
Strong understanding of sales and commerce processes

Benefits

Comp & perks

Comprehensive and market-competitive benefits
Health insurance
401(k) matching
Paid time off
Professional development opportunities
Annual bonus pay based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Experience platform managementDigital Commerce platform managementstrategic planningsystem performance analysissales strategy executionvendor relationship managementtechnology adoptionbusiness-to-business environment experiencekey metrics analysiscollaboration with sales teams

Soft Skills

strong business acumenexcellent collaboration skillsleadershipstrategic vision developmentinnovation in technology execution

Certifications

Bachelor's DegreeMBA