Senior Product Manager, Client Digital Experience

Northern Trust

Senior Product Manager managing client digital experiences for a global financial firm. Collaborating across business, technology, and UX to enhance digital interactions.

Posted 6/13/2026full-timeChicago • Illinois, Massachusetts • 🇺🇸 United StatesSenior💰 $164,600 - $288,000 per yearWebsite

About the role

Key responsibilities & impact

Own the strategy, alignment, and continuous improvement of the Asset Servicing client digital journey
Champion a client-centric digital approach to engagement, advice, and growth
Define problems clearly before advancing solutions, ensuring teams are aligned on client needs, business goals, constraints, and success measures
Define intended outcomes and translate them into actionable strategies in collaboration with digital solutions and UX practices, sequencing initiatives across platforms
Identify where clients need shared capabilities versus differentiated digital experiences across segments, products, or channels
Partner with business stakeholders to clarify objectives, identify root problems, and align execution with client needs
Communicate client digital journey priorities through consolidated milestones, decision frameworks, problem statements, and executive updates that make direction, tradeoffs, and success measures clear
Drive increased utilization, effectiveness, and adoption of our digital platforms

Requirements

What you’ll need

10+ years of relevant experience in digital product management or product strategy
Formal education or demonstrated experience in product management, product strategy, or a related field
Experience within the financial industry is a plus but not required
Expertise in journey mapping, prioritization, stakeholder management, and collaboration with cross-functional teams, including engineers, UX designers, and executive leadership
Proven track record of managing and scaling systems or comparable digital products within complex organizations, achieving measurable objectives and delivering return on investment
Strong stakeholder engagement and communication skills, with the ability to understand and translate needs into effective solutions
Commitment to continuous learning, professional development, and staying up to date on industry trends
Track record of navigating ambiguity, surfacing tradeoffs, and guiding teams toward practical, evidence-based solutions
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

Comp & perks

retirement benefits (401k and pension)
health and welfare benefits (medical, dental, vision, spending accounts and disability)
paid time off
parental and caregiver leave
life & accident insurance
other voluntary and well-being benefits
discretionary bonus program that may include an equity component

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product managementproduct strategyjourney mappingstakeholder managementcross-functional collaborationsystem managementdigital product scalingmeasurable objectivesreturn on investment

Soft Skills

client-centric approachcommunication skillsproblem-solvingstrategic thinkingcontinuous learningnavigating ambiguityengagement skillscollaborationleadership