UX Researcher – Digital Experience, Corporate & Institutional Banking

U.S. Bank

UX Researcher supporting digital initiatives for Corporate and Institutional Banking. Leading research to connect user behavior with business priorities for U.S.

Posted 6/11/2026full-timeMinneapolis • Illinois, Minnesota, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $105,400 - $124,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end UX research and discovery efforts that align to business and product objectives
Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
Translate findings into clear, actionable insights that directly inform product direction and business strategy
Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
Identify opportunities to improve digital experiences and support the definition of future-state strategies
Build strong cross-functional partnerships, positioning research as a critical input to decision-making
Contribute to consistent research practices, improving quality, clarity, and repeatability across work

Requirements

What you’ll need

Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
Three to five years of UX design research experience
Experience working within large, complex, or regulated organizations
Background in consulting or cross-functional environments with strong stakeholder engagement
Experience partnering with product, design, and client-facing teams
Demonstrated ability to translate complex findings into actionable insights that drive decisions
Experience working in fast-paced environments with evolving priorities

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX researchqualitative researchexploratory researchjourney mappingresearch methodologiesdata synthesisinsight translationdigital experience improvementresearch practices

Soft Skills

stakeholder engagementcross-functional collaborationcommunicationproblem-solvingdecision-makingadaptabilitypresentation skills

Certifications

Bachelor’s degree in UXBachelor’s degree in design researchBachelor’s degree in psychologyBachelor’s degree in social science