Senior eCommerce Product Consultant

Caterpillar Inc.

Senior eCommerce Product Consultant at Caterpillar supporting sales execution and go-to-market initiatives. Delivering product training and collaborating with internal teams for customer satisfaction.

Posted 7/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $128,470 - $192,710 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in eCommerce platforms and customer experience improvement, with a strong focus on gathering Voice of Customer (VoC) and Voice of Dealer (VoD) insights to drive product enhancements and sales growth.

Highest-signal resume keywords

ECommerce Platform ExperienceCustomer Experience ImprovementVoice of Customer (VoC) GatheringYear-over-Year (YoY) Customer ConversionsCaterpillar Dealer Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product Application ExpertiseProduct Training DeliveryProduct Performance StudiesCustomer Job Site AssessmentIncremental Sales Opportunities

Soft Skills

CollaborationCommunicationFeedback Management

Tools & Technologies

ECommerce SystemsProcess Flow Management

Industry Keywords

Go-to-Market InitiativesSales ExecutionJob EfficiencySystem ConfigurationsProduct Improvement Process

About the role

Key responsibilities & impact

Supports go-to-market initiatives, and sales execution as a subject matter expert of assigned portfolio of products and services
Provides SME guidance to field & dealer eCommerce teams for assigned territory and acts as a conduit for customer and dealer feedback to product team
Providing product application expertise by delivering various types of product training including applied technology, job efficiency, and system configurations to customers, company, and dealers' sales personnel.
Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.
Collaborating with various internal teams to get alignment on timelines, escalation of product issues, prioritize enhancements, and understand marketing goals.

Requirements

What you’ll need

Experience improving customer experience on eCommerce platforms
Experience increasing Year-over-Year (YoY) customer conversions
Experience working with Caterpillar dealers & business partners and resources identifying the needs of customers
Direct experience gathering Voice of Customer (VoC) or Voice of Dealer (VoD)
Experience supporting the business on eCommerce bugs, process flows, and overall UX

Benefits

Comp & perks

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement