Customer Support

• Become the primary point of contact for customers from initial enquiry through successful delivery.
• Deliver exceptional customer support via phone, email, and live chat.
• Build trust through proactive communication, regular follow-ups, and genuine relationship building.
• Guide customers through purchasing decisions while providing a premium, concierge-level experience.
• Resolve customer concerns professionally, ensuring every interaction strengthens customer confidence in the brand.
• Demonstrate genuine interest in understanding customers' needs and recommending the best solutions for them.
• Follow up with prospective customers who have expressed interest but have not yet completed their purchase.
• Reactivate abandoned carts and dormant enquiries through thoughtful, consultative conversations.
• Identify opportunities to improve conversion rates while maintaining a customer-first approach.
• Confidently discuss premium products with customers making significant purchasing decisions.
• Support the wider team by identifying trends, customer feedback, and opportunities to improve the overall buying experience.
• Coordinate the delivery of high-value products from order confirmation through final delivery.
• Track shipments and proactively communicate progress with customers.
• Liaise with warehouses, logistics providers, and delivery partners to ensure a seamless experience.
• Resolve shipping issues or delays quickly while keeping customers informed throughout the process.
• Maintain accurate records of customer interactions, orders, and shipment progress.
• Maintain detailed customer records and order documentation.
• Respond promptly to customer enquiries and internal requests.
• Track outstanding actions to ensure nothing falls through the cracks.
• Assist with reporting and general operational administration.

Customer Success & Logistics Coordinator – High-Ticket Client Experience

• Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls)
• Working in a collaborative manner across various teams within the business
• Ensuring customer orders are fulfilled as quickly as possible
• Follow system and operational processes
• Report on daily concerns and trends
• Collaborating with our Store teams daily to support a strong Omnichannel offering

Customer Support Agent

• Respond to customer queries by phone, email and live chat
• Resolve issues promptly and follow up where needed
• Log interactions and update customer records
• Escalate complex cases to the right team
• Help improve the customer experience with feedback

Customer Service Agent

• Ensure maximum possible service availability and performance
• Provision customer network services on core equipment
• Provide support services for Technology and other technical teams
• Serve as an escalation function for Customer Support Agents during after-hours
• Serve as the after-hour support continuation for Technical Account Managers and any Enterprise customers
• Maintain and exceed all required customer SLA’s and internal OLA’s
• Monitor APIs, supplier notices and product platforms for 24/7 issue identification
• Solve technical queries using advanced knowledge and techniques
• Notify affected customers of confirmed incidents within 30 minutes
• Communicate incidents to internal and external stakeholders
• Initiate and collaborate in the incident management team regarding incidents
• Provide first line user support when required
• Accurately categorise cases for Business Intelligence reporting
• Compile Daily Handover reports
• Act as / support the Point of Contact for Escalations (POCE)
• Participate in product testing
• Guide and train customer support agents
• Leverage approved AI-assisted tooling for ticket triage and response drafting
• Handle all customer and personal data in line with POPIA and Clickatell data-protection standards

Enterprise Support Agent

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Customer Support Specialist

• Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
• Verify patient insurance information, personal information and co-payments.
• Schedule/Reschedule appointments using the scheduling system.
• Provide patients with information on services.
• Input & update patient information in the scheduling system with precision and attention to detail.
• Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

Healthcare Inbound Customer Service Agent

• In this role, you will provide comprehensive support across a variety of marketing initiatives and daily operational workflows.
• Proven experience managing social media accounts (LinkedIn, X/Twitter), drafting newsletters, and creating clean, professional marketing collateral.
• Executing and monitoring digital marketing campaigns across social media, email channels, and content platforms to drive brand awareness and engagement.
• Drafting engaging copy for newsletters, social media posts, and marketing collateral, ensuring all materials align with our brand voice.
• Experience using CRMs (such as Salesforce or HubSpot) to manage lead tracking, update customer data and assist with client communication workflows.
• Providing expert oversight for daily administrative tasks, including calendar management, meeting coordination, CRM updates, and data management.
• Tracking, analyzing, and reporting on marketing campaign performance metrics to help optimize future outreach strategies.
• Monitoring digital communities, engaging with our audience online, and ensuring all customer-facing touchpoints maintain a premium standard.
• Delivering insightful, tailored support to address unique, fast-moving operational challenges as the business scales.

Marketing and Business Support Specialist

• Deliver outstanding customer support via phone calls and emails
• Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
• Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
• Document issues, resolutions, and troubleshooting steps accurately in the system
• Escalate complex or unresolved issues to the appropriate teams when needed
• Handle sensitive customer data with care and security
• Communicate with developers and cross-functional specialists

Customer Support Consultant, fluent German

• Handle multiple concurrent live chat conversations professionally
• Resolve customer queries, complaints and technical issues efficiently
• Escalate complex or unresolved issues to the appropriate teams
• Log all customer interactions accurately in CRM or helpdesk system
• Consistently achieve response time, resolution rate and CSAT targets
• Contribute to knowledge base documentation and internal resources

Online Chat Support Agent

• Answer incoming after-hours calls professionally and efficiently.
• Resolve client and caregiver queries within the scope of after-hours support.
• Respond promptly to messages received through the company's texting platform.
• Notify clients of caregiver call-outs and coordinate replacement caregivers when required.
• Confirm caregiver schedules 1–2 hours before the start of each shift.
• Conduct initial intake calls for prospective clients interested in services.
• Accurately document all interactions and update caregiver schedules within the system.
• Assist with administrative projects and other after-hours support tasks as needed.

Customer Service Agent – US Healthcare, After Hours

• Act as a key point of contact for customers across German-speaking and wider European markets.
• Provide professional, friendly, and efficient support through a variety of channels.
• Ensure every customer interaction reflects the company's commitment to outstanding service.
• Handle customer enquiries and resolve issues efficiently.
• Provide guidance throughout the customer journey.
• Help maintain exceptional customer satisfaction levels.

Customer Service Agent, German Speaking – Freelance / Part-Time

• You will be a key member of our CVC Contact Centre team, responsible for providing world-class level service to our customers.
• You will be responsible for making outbound calls in order to obtain feedback from our customers on how they feel our service has been delivered.
• You will be provided with a script to use whilst doing this and you will be responsible for making calls across all of our RI businesses.
• The successful candidate will work UK hours

CVC Customer Service Agent

• lead workforce planning and operational support activities that help customer support teams meet service level objectives across multiple contact centers
• use forecasting, capacity planning, reporting, and real-time analysis to improve coverage, productivity, and service performance
• partner with leaders and global teams to support operational change, guide decisions, and remove barriers to success
• develop and implement support plans for overall department operations to meet service level objectives and metrics
• manage day-to-day operations by using forecasting methods, analyzing historical data and trends
• monitor the flow of customer contacts and analyze work states for multiple call centers
• develop productivity reports and validate metrics to ensure staff productivity and occupancy are maintained
• conduct staffing/volume analysis utilizing business and systems expertise
• develop daily, weekly and monthly call reports that are utilized by front line agents up through senior leadership
• work with Customer Support leadership teams and provide consistent communication to coordinate processes

Global Customer Support Workforce Manager

• Deliver outstanding customer support via calls, chats and emails;
• Answer questions and help resolve customer issues, as well as keeping customers updated and ensure they receive timely responses;
• Escalate complex issues to the appropriate internal team when needed;
• Assist with basic UAT (User Acceptance Testing) activities when required;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, English C1

• Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
• Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
• Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
• Build strong relationships with clients and team members.
• Be available on bi-monthly rotation for urgent after-hours support
• Other responsibilities as assigned

Support Specialist

• Follow up on inbound and warm sales leads and convert them into confirmed sales
• Cold calling and business development
• Engage with prospective clients to understand their needs and clearly explain the services.
• Provide professional customer support to existing clients, responding to queries via email, phone, or online platforms.
• Maintain accurate records of client interactions, sales activity, and follow-ups.
• Support onboarding of new clients by ensuring all required information and documentation is completed.
• Collaborate with internal consultants to ensure smooth handovers and ongoing client satisfaction.
• Assist with basic administrative tasks related to sales and customer support as required.

Customer Support jobs in South Africa

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