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FairPrice Group

Customer Support Agent

FairPrice Group

Customer Support Agent responsible for managing customer interactions and support at Yuppiechef. Collaborating across teams to ensure efficient order fulfillment and customer satisfaction.

Posted 7/17/2026full-timeCape Town • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication across multiple channels, ensuring timely order fulfillment and collaboration with various teams to enhance the omnichannel experience.

Highest-signal resume keywords
Customer-Facing ExperienceExcellent Communication SkillsMulti-Tasking SkillsStrong IT SkillsListening and Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Exceptional Listening SkillsWritten Communication SkillsVerbal Communication Skills
Certifications & Qualifications
Grade 12/Matric
Industry Keywords
Customer Expectations ManagementOmnichannel OfferingOperational ProcessesCustomer Queries ManagementCollaboration

About the role

Key responsibilities & impact
  • Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls)
  • Working in a collaborative manner across various teams within the business
  • Ensuring customer orders are fulfilled as quickly as possible
  • Follow system and operational processes
  • Report on daily concerns and trends
  • Collaborating with our Store teams daily to support a strong Omnichannel offering

Requirements

What you’ll need
  • Confidence in a customer facing role
  • Experience with multiple communication methods and excellent communication skills
  • Excellent multi-tasking skills
  • Strong IT skills and a high level of comfort working on various software packages
  • Exceptional listening, analysis, written and verbal skills
  • 2+ years experience in a customer-facing environment
  • Grade 12/Matric

Benefits

Comp & perks
  • Health insurance
  • Employee discounts
  • Flexible work hours
  • Paid time off
  • Professional development