FairPrice Group

Sales

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product.
• Explain products and prices, and answer questions from customers.
• Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS).
• Ensure quality of calls in line with service level agreements (SLA's).
• Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

Telesales Agent