FairPrice Group

Customer Support

• Chat with customers across different channels, listening carefully and responding with empathy.
• Keep customer details up to date so we can serve them better.
• Help resolve issues with online purchases and accounts, making the process smooth and stress-free.
• Handle complaints with patience and follow through until customers feel satisfied.
• Work efficiently within agreed timelines while keeping quality high.
• Keep learning and growing your knowledge so you can support customers even better.
• Bring positivity and respect to every conversation—with customers and teammates alike.
• Pay attention to detail and communicate clearly, even in busy or time-sensitive situations.

Call Centre Agent, Customer Service