FairPrice Group

Graphics Designer

• Assisting with private label packaging roll-outs in collaboration with the Buying & Planning teams
• Supporting the Design team in rolling out seasonal campaigns across digital, print and in-store channels
• Creating and adapting assets for newsletters, social media, website banners, digital advertising, in-store point-of-sale material and other marketing collateral
• Producing artwork that is accurate, consistent with brand guidelines and delivered on time
• Using your repro knowledge: preparing artwork correctly for printers, suppliers and digital platforms
• Participating in brainstorming sessions and contributing creative ideas and visual references as well as presenting design work when required to
• Working closely with Marketing, Copy, Photography and Merchandising teams to ensure projects are delivered successfully

Graphic Designer

Customer Support

• Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls)
• Working in a collaborative manner across various teams within the business
• Ensuring customer orders are fulfilled as quickly as possible
• Follow system and operational processes
• Report on daily concerns and trends
• Collaborating with our Store teams daily to support a strong Omnichannel offering

Customer Support Agent

Sales

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product.
• Explain products and prices, and answer questions from customers.
• Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS).
• Ensure quality of calls in line with service level agreements (SLA's).
• Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

Graphic Designer

Customer Support Agent

Telesales Agent