Telesales Agent

FairPrice Group

Telesales Agent connecting existing customers with the latest telco products at Mr Price Money. Utilizing campaign scripts to drive sales and enhance customer connectivity.

Posted 6/8/2026full-timeDurban • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact

Contact prospective customers to present information and explain available products.
Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product.
Explain products and prices, and answer questions from customers.
Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
Update customer details and communication on customer debtor system (CDS).
Ensure quality of calls in line with service level agreements (SLA's).
Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.

Requirements

What you’ll need

Grade 12 or equivalent
At least 1 year of experience in a mobile call centre
A strong understanding of sales techniques and the telecommunications industry
Ability to influence and convince customers with ease.
Thrive in a goal-oriented environment and love to exceed expectations
Handle rejection gracefully and bounce back quickly.

Benefits

Comp & perks

Achieve your targets and enjoy uncapped incentives
We offer extensive learning and development opportunities to help you advance your career
Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

influencepersuasiongoal-orientedresiliencecustomer service

Certifications

Grade 12 or equivalent