Customer Support Consultant, English C1

SupportYourApp

Customer Support Consultant delivering outstanding support for global clients in a multicultural setting. Collaborating with teams to solve customer issues and enhance satisfaction.

Posted 6/11/2026contractRemote • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding customer support via calls, chats and emails;
Answer questions and help resolve customer issues, as well as keeping customers updated and ensure they receive timely responses;
Escalate complex issues to the appropriate internal team when needed;
Assist with basic UAT (User Acceptance Testing) activities when required;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

Requirements

What you’ll need

Excellent English communication skills (C1 for both spoken and written);
At least 6 months experience in customer support is a must;
Customer-focused attitude and willingness to help others;
Ability to manage multiple conversations and priorities while maintaining attention to detail;
Good problem-solving and organizational skills;
Ability to work independently and manage your own workload;
Adaptability and comfort working in a fast-paced environment;
Tech-savvy, able to test and troubleshoot basic technical issues;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

Comp & perks

Fixed schedule: Monday–Friday, from 7 AM–4 PM, GMT+2 (Africa/Johannesburg);
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Work-life balance;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User Acceptance Testingproblem-solvingorganizational skillstechnical troubleshooting

Soft Skills

communication skillscustomer-focused attitudeattention to detailadaptabilitypositive attitudeproactive attituderesponsible attitude