Customer Support Consultant, fluent German

SupportYourApp

Customer Support Consultant delivering help via phone and email in a multicultural environment. Supporting customers with technical issues while collaborating globally across diverse teams.

Posted 7/6/2026contractRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support, particularly in troubleshooting Wi-Fi and Ethernet connectivity issues, while effectively communicating in both German and English. Maintains meticulous documentation and prioritizes tasks to manage multiple customer requests efficiently.

Highest-signal resume keywords

Customer SupportWi-Fi TroubleshootingEthernet TroubleshootingGerman Language Proficiency (C1/C2)Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Wi-Fi ConnectivityEthernet ConnectivityTroubleshootingDocumentationRoot Cause Analysis

Soft Skills

Attention to DetailOrganizational SkillsCommunication

Tools & Technologies

Customer Support Software

Industry Keywords

Technical SupportCustomer Data Security

About the role

Key responsibilities & impact

Deliver outstanding customer support via phone calls and emails
Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
Document issues, resolutions, and troubleshooting steps accurately in the system
Escalate complex or unresolved issues to the appropriate teams when needed
Handle sensitive customer data with care and security
Communicate with developers and cross-functional specialists

Requirements

What you’ll need

Excellent German (C1/C2 both spoken and written) level and English B2+/C1
Basic understanding of Wi-Fi and Ethernet connectivity
Ability to troubleshoot common connectivity issues
Strong organizational skills with the ability to manage and prioritize multiple requests effectively
Attention to details
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Comp & perks

Fixed schedule: Monday to Friday, 10 AM–6 PM, CET
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Work-life balance
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements