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Online Chat Support Agent
Remote RecruitmentOnline Chat Support Agent managing live chat conversations for UK-based clients. Resolving queries and logging interactions while working UK business hours remotely.
About the role
Key responsibilities & impact- Handle multiple concurrent live chat conversations professionally
- Resolve customer queries, complaints and technical issues efficiently
- Escalate complex or unresolved issues to the appropriate teams
- Log all customer interactions accurately in CRM or helpdesk system
- Consistently achieve response time, resolution rate and CSAT targets
- Contribute to knowledge base documentation and internal resources
Requirements
What you’ll need- 1+ year of live chat, customer service or support experience
- Fast, accurate typing skills of at least 50 words per minute
- Excellent written English with impeccable grammar and spelling
- Calm under pressure and able to manage multiple conversations simultaneously
- Reliable home office with fast stable internet connection
Benefits
Comp & perks- 100% remote, UK business hours
- Career growth and professional development
- Exposure to leading UK businesses and practices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Live Chat SupportCustomer Query ResolutionTechnical Issue ResolutionAccurate LoggingResponse Time AchievementResolution Rate AchievementCSAT Target Achievement
Soft Skills
Calm Under PressureMultitasking AbilityProfessional Communication