Online Chat Support Agent

Remote Recruitment

Online Chat Support Agent managing live chat conversations for UK-based clients. Resolving queries and logging interactions while working UK business hours remotely.

Posted 7/3/2026full-timeRemote • 🇿🇦 South AfricaJunior💰 ZAR 25,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in live chat customer service, efficiently resolving queries and technical issues while maintaining high response times and customer satisfaction. Proficient in accurate logging of interactions and contributing to knowledge base documentation.

Highest-signal resume keywords

Live Chat ExperienceCustomer Service SkillsTyping Skills (50 WPM)CRM ProficiencyWritten English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Live Chat SupportCustomer Query ResolutionTechnical Issue ResolutionAccurate LoggingResponse Time AchievementResolution Rate AchievementCSAT Target Achievement

Soft Skills

Calm Under PressureMultitasking AbilityProfessional Communication

Tools & Technologies

CRM SystemHelpdesk System

Industry Keywords

Customer SupportKnowledge Base DocumentationInternal Resources

About the role

Key responsibilities & impact

Handle multiple concurrent live chat conversations professionally
Resolve customer queries, complaints and technical issues efficiently
Escalate complex or unresolved issues to the appropriate teams
Log all customer interactions accurately in CRM or helpdesk system
Consistently achieve response time, resolution rate and CSAT targets
Contribute to knowledge base documentation and internal resources

Requirements

What you’ll need

1+ year of live chat, customer service or support experience
Fast, accurate typing skills of at least 50 words per minute
Excellent written English with impeccable grammar and spelling
Calm under pressure and able to manage multiple conversations simultaneously
Reliable home office with fast stable internet connection

Benefits

Comp & perks

100% remote, UK business hours
Career growth and professional development
Exposure to leading UK businesses and practices