Support Specialist

Vista Group

Support Specialist providing technical assistance in the cinema industry at Vista Group. Collaborating with global teams and troubleshooting technical issues to enhance customer experience.

Posted 6/3/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudMS SQL Server.NETSQL

About the role

Key responsibilities & impact

Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
Build strong relationships with clients and team members.
Be available on bi-monthly rotation for urgent after-hours support
Other responsibilities as assigned

Requirements

What you’ll need

Proficient knowledge of technologies such as Microsoft SQL Server, .NET, cloud technologies, and networking desired
Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
Commitment to excellent customer service and dedication to creating great outcomes and working relationships
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
Citizen or resident or holds a current work permit for the required location
Current valid passport or able to obtain one promptly if required

Benefits

Comp & perks

Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
Annual volunteer day
Employee Rewards and Benefits with Perkbox
Medical Insurance / Medical Aid
Employee Assistance Programme Service
Paid Sick leave
5 days bereavement leave per year
On-Site Breakfast Bar

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft SQL Server.NETcloud technologiesnetworkingproblem-solvinganalytical skillsdocumentationtraining

Soft Skills

verbal communicationwritten communicationorganizational skillsattention to detailcomposure under pressureindependent discretioncustomer servicerelationship building