Vista Group

Project Manager

• Act as the key point of contact for all internal stakeholders for the duration of a project, facilitating and managing the entire project life cycle, from inception to completion
• This may include but is not limited to; building Statements of Work, managing risks, tracking change control, and coordinating with the project team to successfully execute the project to success
• Plan, coordinate, and manage multiple projects within the constraints of agreed contracts/budgets and available resources
• Build relationships with our clients, and internal stakeholders, taking responsibility, and setting realistic expectations for objectives, requests, projects, and product enhancements
• Create and maintain detailed project plans and status update reports, providing clarity on task ownership and delivery timelines
• Prioritize requests and provides concise direction to the project delivery teams
• Monitor and track time spent on projects and helps to report on various KPIs, completion of tasks by due date, budgets, rework rates, actuals vs. expected, etc...
• Take ownership in learning clients’ business models, operations, and industry processes

Senior Project Manager

Customer Support

• Join our team of growing Application Specialists to enhance your technical and communication skills
• Become an expert in Vista’s cinema software
• Play a key role in installing, configuring, and supporting software
• Willingness to learn about MS SQL Server relational databases and utilize T-SQL queries to investigate and solve problems
• Get the opportunities for travel on occasion

Software Support Specialist

Full-stack Engineer

• This Senior Software Engineer role focuses on web development in both the .NET and Python ecosystems.
• - Use your proven Angular, C#, and Python experience, to contribute to the design, development and implementation of new features, and the enhancement, and on-going maintenance, of existing applications
• - Collaborating with squad members, other engineering teams, and the architecture and product teams, you'll design and implement new features and functionality, maintain quality, and ensure responsiveness and security of applications
• - Producing and ensuring consistent code integrity and development

Senior Software Engineer

• Investigate, track, find solutions, and resolve support issues and questions
• Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed
• Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
• Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
• Build strong relationships with clients and team members
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically and internationally on occasion

Support Specialist

• Investigating and resolving problems that arise with our software at a 1st level
• Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
• Using SQL Server and SQL statements to assist with problem solving
• Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting information

Support Agent

• As a Level 3 Support Specialist in our Platform team, you will be responsible for providing pro-active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally.
• As the Platform Support team delivers round the clock service, 365 days a year, from around the globe, there may be a requirement to work outside of normal business hours, or on weekend days. This may on an occasional or ad-hoc basis or scheduled on an on-call or rotating-day basis. Any such after-hours work will be well coordinated and compensated for.
• At the tier 1 role level we'd expect to see that you are starting to practice some basic leadership capabilities and that you will often need to seek guidance or instruction.
• Please Note - you will be required to work weekends in this role.
• **About the role**
• **Proactive Services:**
• - Work with proactive platform monitoring technology to identify and address incidents
• - Lead by example and assist with mentoring/training new staff
• - Responding to and resolving Incidents logged for Cloud/VMS/SaaS
• - Working collaboratively with Vista teams globally to resolve incidents
• - Reading and understanding program code to assist with problem solving
• - Using SQL Server and SQL statements to assist with problem solving
• - Using Azure and monitoring tools to assist with problem solving
• - Reading and interpreting error logs
• - Recording all details of support calls into Vista’s issues system
• - Be available on rotation with a cell phone for urgent after-hours support issues
• - Travel domestically or internationally
• **Platform: **
• - Continuously building expertise in the platform and product and acting as a subject matter expert for those product areas within Services
• - Escalated access/support/modifications/config for the platform that aren’t in the user interface or in tooling
• - Becoming proficient in the use of tools for platform monitoring;
• - Work on platform monitoring technology and alerting to grow the maturity of the system
• - Performing technical configuration to support client requests or project work
• - Contributes to support documentation, articles, playbooks, etc...
• **About Vista**
• Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.
• Our HQ is in the City Works Depot in Auckland. We have offices and subsidiary companies in Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best Kiwi tech companies to work for.

Support Specialist – Platform

• Work with proactive platform monitoring technology to identify and address incidents
• Lead by example and assist with mentoring/training new staff
• Responding to and resolving Incidents logged for Cloud/SaaS/Managed Services
• Working collaboratively with Vista teams globally to resolve incidents
• Reading and understanding program code to assist with problem solving
• Using SQL Server and SQL statements to assist with problem solving
• Using Azure and monitoring tools to assist with problem solving
• Reading and interpreting error logs
• Recording all details of support calls into Vista’s issues system
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically or internationally
• Continuously building expertise in the platform and product and acting as a subject matter expert for those product areas within Services
• Escalated access/support/modifications/config for the platform that aren’t in the user interface or in tooling
• Becoming proficient in the use of tools for platform monitoring
• Work on platform monitoring technology and alerting to grow the maturity of the system
• Performing technical configuration to support client requests or project work
• Contributes to support documentation, articles, playbooks, etc...

• As a Level 1 Support Specialist in our Platform team, you will be responsible for providing pro-active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally.
• As the Platform Support team delivers round the clock service, 365 days a year, from around the globe, there may be a requirement to work outside of normal business hours, or on weekend days. This may on an occasional or ad-hoc basis or scheduled on an on-call or rotating-day basis. Any such after-hours work will be well coordinated and compensated for.
• At the tier 1 role level we'd expect to see that you are starting to practice some basic leadership capabilities and that you will often need to seek guidance or instruction. As you further develop, towards tier 2 level, we'd expect you to be a self-starter, infrequently needing to seek guidance or instruction. You'll take proactive measures to prevent software issues and consistently achieve business goals and metrics successfully, promptly, and accurately.
• **About the role**
• **Proactive Services:**
• - Work with proactive platform monitoring technology to identify and address incidents
• - Lead by example and assist with mentoring/training new staff
• - Responding to and resolving Incidents logged for Cloud/VMS/SaaS
• - Working collaboratively with Vista teams globally to resolve incidents
• - Reading and understanding program code to assist with problem solving
• - Using SQL Server and SQL statements to assist with problem solving
• - Using Azure and monitoring tools to assist with problem solving
• - Reading and interpreting error logs
• - Recording all details of support calls into Vista’s issues system
• - Be available on rotation with a cell phone for urgent after-hours support issues
• - Travel domestically or internationally
• **Platform: **
• - Continuously building expertise in the platform and product and acting as a subject matter expert for those product areas within Services
• - Escalated access/support/modifications/config for the platform that aren’t in the user interface or in tooling
• - Becoming proficient in the use of tools for platform monitoring;
• - Work on platform monitoring technology and alerting to grow the maturity of the system
• - Performing technical configuration to support client requests or project work
• - Contributes to support documentation, articles, playbooks, etc...