CVC Customer Service Agent

Rentokil Initial

CVC Customer Service Agent providing world-class service to UK customers. Managing outbound calls for feedback and working UK hours in a hybrid setup.

Posted 6/18/2026full-timeClaremont • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

You will be a key member of our CVC Contact Centre team, responsible for providing world-class level service to our customers.
You will be responsible for making outbound calls in order to obtain feedback from our customers on how they feel our service has been delivered.
You will be provided with a script to use whilst doing this and you will be responsible for making calls across all of our RI businesses.
The successful candidate will work UK hours

Requirements

What you’ll need

Ideally you will have experience working in a call centre or customer service environment however this is not essential
Ability to work from home, this includes a dedicated workspace and good internet connection
Strong communication skills, both oral and written
Consistent achiever who is motivated to achieve targets
Ability to use initiative and make decisions quickly
Someone who is open to change and innovation
Computer literate with a good typing speed and someone who is comfortable using multiple systems
Outbound Calling & Script Execution: Proficiency in handling high volumes of outbound calls while naturally delivering a structured script without sounding robotic.
Data Entry & Multi-Tasking: Ability to listen to customer feedback, accurately capture data, and navigate multiple software systems simultaneously (high typing speed and tech literacy).
Survey Administration: Experience in gathering qualitative and quantitative feedback (e.g., Net Promoter Score (NPS) or Customer Satisfaction (CSAT) style questions).
Polished Communication: Exceptional verbal clarity to represent the brand professionally, paired with strong written skills for logging accurate customer notes
Matric
Minimum 2 years in a customer service/survey related role
UK Customer Call Center experience essential
Familiar with Data Protection/GDPR

Benefits

Comp & perks

Hybrid Working
Medical Aid
Pension or Provident Fund

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

outbound callingscript executiondata entrymulti-taskingcustomer feedback gatheringtyping speedcomputer literacysurvey administrationNet Promoter Score (NPS)Customer Satisfaction (CSAT)

Soft Skills

strong communication skillsmotivated to achieve targetsinitiativedecision makingopenness to changepolished communicationverbal claritywritten skills

Certifications

Matric