Customer Support

• Engage with Customers/Partners to improve the execution of small & medium size renewal deals
• Develop and maintain a strong 1 to 1 relationship with the Partner/Customer
• Independently manage end-to-end renewals in close collaboration with customers or partners on time
• Identify upsell & new business opportunities within the renewal
• Drive initiatives for assigned accounts
• Handle discount delegation with care
• Responsible for order management activities
• Resolve business related escalations together with OS Sales Rep and manage customer expectations
• Manage and update opportunities in SFDC on a regular basis
• Assure forecast accuracy
• Interface management between Customers/Partners and HPE internal Stakeholders
• Develop and maintain a strong relationship with extended account team

Long Tail Renewals Support Specialist, English or German Speaker

• Give players a detailed and quality response, by phone, email and chat, to any questions or requests about the game platform
• Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform
• Evaluate the possibility of providing a direct response or transferring the request to another service.
• Reach the individual and collective objectives (KPI) set by management
• Accept feedback and respect the implementation of improvement plans
• Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.

Customer Support Agent, Dutch

• Manage the full lifecycle of customer service activities, including repairs, spare parts orders, and service requests, ensuring accuracy and timely execution.
• Handle customer interactions across multiple channels (phone, email, service portals), maintaining professional communication and thorough case documentation.
• Process and issue Return Material Authorizations (RMAs) in line with company policies, ensuring correct handling of warranty and non-warranty cases.
• Monitor and coordinate orders, service requests, and notifications through to completion, ensuring compliance with service level agreements (SLAs) and KPIs.
• Collaborate closely with internal stakeholders (depots, sales teams, service management) and escalate complex issues when required.
• Contribute to continuous improvement initiatives, ensuring adherence to processes and supporting overall team performance goals.

Senior Customer Experience Specialist

• Handle and follow-up orders from order creation to invoicing to meet customer needs;
• Assist Borealis General Sales Manager in sales planning and process by collating data;
• Handle and follow up export documents to assure timely customs clearance;
• Keep customer file updated with latest commercial information;
• Handle complaints and customer requests, providing information, appropriate solutions and alternatives within time limits;
• Ensure registration and customer communication according to standards;
• Process and maintain complex customer-related master data including contracts;
• Process and track various customer requests and contracts fulfillments;
• Place, cancel, or adjust orders;
• Pro-actively follow-up order income;
• Handle high volume requests coming via email, phone, portal, etc.

Customer Service

• Manage end-to-end shipment processes in compliance with company procedures
• Own customer issues and facilitate their timely resolution
• Execute independently with limited guidance
• Capable of supervising others as relevant

Customer Experience Agent

• An attractive mix of in- & outbound calls for appointment coordination and planning
• Customer preparation for their appointment in one of our 24 NL branches
• Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
• Go the extra mile to engage customers; always a positive and proactive approach even dealing with a complaint

Customer Service, Dutch Speaker

• Perform assigned tasks in customer service processes effectively
• Complete allocated activities accurately and on time
• Work on clearly instructed assignments with guidance
• Offer ideas for personal efficiency improvements
• Improve technical abilities and learn from senior colleagues
• Ensure compliance with internal controls in customer service
• Provide timely information to team lead/manager
• Prepare data for decision-making purposes

Customer Service Specialist

• Engage with Customers/Partners to improve the execution of small & medium size renewal deals
• Develop and maintain a strong 1 to 1 relationship with the Partner/Customer
• Independently manage end-to-end renewals in close collaboration with customers or partners
• Identify upsell & new business opportunities within the renewal
• Drive initiatives for assigned accounts
• Handle discount delegation with care
• Responsible for order management activities
• Resolve business related escalations together with OS Sales Rep and manage customer expectations
• Manage and update opportunities in SFDC on a regular basis
• Ensure forecast accuracy
• Interface management between Customers/Partners and HPE internal Stakeholders

Renewals Volume Sales Support Specialist

• Enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements
• Report directly to the Customer Experience Supervisor
• Work out of the Bucharest location on a hybrid work schedule (2 days from home + 3 days from the office)

Customer Experience Specialist, French

• Customer service through electronic channels.
• Being able to communicate effectively both verbally and in writing.
• Able to sense other people’s emotions and provide the answer or support based on their needs.
• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
• Easy adjust to changing scenarios regarding ways of working.
• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
• Projecting a positive image of the company and brand.
• Implementing changes using your creativity and focus on process improvement.
• Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
• Using time effectively and prioritize the daily tasks accordingly.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
• Providing assistance to new colleagues whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
• Able to use tools such excel, word, PowerPoint - as per the business and process requirements.

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