Customer Support

• Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
• Provide / check all information and guarantee their accuracy for efficient order Entry;
• Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified.
• Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ dedication).
• Act pro-actively: advise customers about potential delays or issues related to the order.
• Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports)
• Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with DAUT Policies and standards.
• Chip in to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.
• Collaborate closely with factories, logistics teams, and other internal stakeholders to ensure smooth order fulfilment and timely deliveries.
• Handle customer complaints and coordinate with cross-functional teams to provide accurate and timely resolutions.
• Prioritize activities based on customer needs, business priorities, and key account requirements.
• Identify potential business opportunities through customer interactions and support the sales team in delivering additional value to customers.
• Develop team capabilities by training and coaching colleagues on customer service processes, promoting knowledge sharing and best practices, and driving continuous improvement initiatives to enhance customer experience, process efficiency, and service performance.

Customer Service Specialist, German

• Process phonecalls & tickets
• Editing tickets
• Answering product-related questions
• Provide feedback to the customers in using German language
• Conception and creation of support articles and videos
• Coordination and communication with the developers

Customer Support, German Speaker

• Lead, mentor, and develop the Customer Support team in Cluj, fostering a culture of ownership, quality, and continuous improvement
• Manage day to day support operations, ensuring timely and effective handling of customer inquiries
• Define, track, and improve key support KPIs such as CSAT, response times, and resolution rates
• Analyze and optimize support processes (ticketing, escalation flows, automation) to ensure scalability and efficiency
• Act as the escalation point for complex customer issues, ensuring structured and solution-oriented resolution
• Work closely with Product and Engineering teams to translate customer feedback into product improvements
• Drive the development of internal knowledge bases and customer-facing documentation
• Ensure clear communication and alignment between the Cluj team and stakeholders across the company

Team Lead Customer Support, German Speaker

• Act as the primary point of contact for customer support requests
• Investigate issues by analyzing logs, configurations, and business processes before escalating
• Prioritize and route incidents to Configuration, Delivery, or R&D teams when needed
• Collaborate closely with delivery teams to develop deep platform expertise
• Help define and improve support processes, documentation, and operational best practices
• Identify opportunities to leverage AI and automation to improve the customer support experience
• Contribute to building a scalable, world-class support organization

Customer Support Specialist

• Manage and process daily customer orders using the company's MRP (Material Requirements Planning) system.
• Collaborate closely with sales, quotation, and technical teams to ensure the accuracy of orders and offers.
• Create and maintain special product files in the company's specific system.
• Verify compliance with company regulations regarding order approval and secure necessary approvals.
• Monitor order status regularly and communicate delivery timelines and updates to clients through email or phone.
• Assist clients with any order-related issues, including pricing, delivery times, manufacturing schedules, and logistics.
• Work alongside internal departments such as sales, logistics, and quality assurance to gather additional information and resolve customer inquiries.
• Prepare documentation for order shipments, ensuring adherence to current delivery Incoterms.
• Generate reports on order statuses and customer interactions as part of your portfolio management.

Customer Service Representative, French

• Completing tasks concerning road transport and forwarding for DSV branches and departments according to rules included in Business Process Description and Working Instructions
• Daily contact with DSV ISS customers in case of any problems, changes in existing processes
• Working on documentation for processes in department, as agreed with Team Leader and Business Process Owner
• Registering all time log in Outlook calendar and managing of data contained there
• Reporting to Team Leader any incidents that may have impact on processes, reporting eventual delays in processes
• Performing tasks in a timely manner
• Creating, where possible, any conveniences in daily work to achieve higher performance
• Testing of new solutions implemented in supported processes
• Reporting for the purposes of DSV Group and to the superior
• Continuous learning and improving knowledge about existing processes
• Training new employees in department and sharing knowledge
• Following internal rules settled in the team in terms of tasks and purpose of the position
• Performing other entrusted tasks related to the position

Business Support Specialist, Road

• Provide functional support for SAP Ariba and Concur applications
• Handle incidents, service requests, and user inquiries
• Investigate, troubleshoot, and resolve application issues
• Work closely with client stakeholders and internal teams
• Maintain support documentation and contribute to continuous improvement efforts

Junior SAP Support Specialist – Ariba, Concur

• Planning and dispatching emergency services in Salesforce Service cloud.
• Manual planning and dispatching for same day services.
• Creating service orders in SAP from installations request forms or SmartStart tool
• Planning and dispatching installations in Salesforce service cloud.
• Creating service orders in SAP from scheduled maintenance matrix provided by countries.
• Planning and dispatching maintenance services in Salesforce service cloud.
• Communication with country TCS business partner
• Communication with local teams and contact persons for planning activities
• Providing agreed service level reports
• Refeeding service information to agreed customer portals

Technical Customer Service Planner

• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution;
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
• Contribute to team effort by accomplishing related results as needed;
• Identify and assess customers’ needs to achieve satisfaction;
• Build sustainable relationships of trust through open and interactive communication;
• Provide accurate, valid, and complete information by using the right methods/tools;
• Follow communication procedures, guidelines, and policies;
• Go the extra mile to engage customers.

Customer Support Agent

• Support clients via chat, email, and calls on our platform
• Manage schedules, course changes, teacher swaps, and account updates
• Communicate clearly and warmly in **English and Romanian**
• Solve issues fast, anticipate needs, and boost satisfaction with our services
• Run check-in calls and handle feedback with care
• Keep records accurate and workflows smooth

Customer Service Manager

• Ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty.
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems.
• Prompt and correct issuing of invoices.
• Creating credit requests / documents.
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment.
• Responsible for creating / extending materials in SAP operating system.
• Follow-up on approvals for customer creation/extension/ amendment.
• Offers support to Dispute Team and C2C to resolve disputed invoices.
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts).
• Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent.
• Responsible for regular reporting requested by the department manager. Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory.

Customer Experience Specialist, German

• Engage with Customers/Partners to improve the execution of small & medium size renewal deals
• Develop and maintain a strong 1 to 1 relationship with the Partner/Customer
• Independently manage end-to-end renewals in close collaboration with customers or partners on time
• Identify upsell & new business opportunities within the renewal
• Drive initiatives for assigned accounts
• Handle discount delegation with care
• Responsible for order management activities
• Resolve business related escalations together with OS Sales Rep and manage customer expectations
• Manage and update opportunities in SFDC on a regular basis
• Assure forecast accuracy
• Interface management between Customers/Partners and HPE internal Stakeholders
• Develop and maintain a strong relationship with extended account team

Long Tail Renewals Support Specialist, English or German Speaker

• Give players a detailed and quality response, by phone, email and chat, to any questions or requests about the game platform
• Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform
• Evaluate the possibility of providing a direct response or transferring the request to another service.
• Reach the individual and collective objectives (KPI) set by management
• Accept feedback and respect the implementation of improvement plans
• Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.

Customer Support Agent, Dutch

• Manage the full lifecycle of customer service activities, including repairs, spare parts orders, and service requests, ensuring accuracy and timely execution.
• Handle customer interactions across multiple channels (phone, email, service portals), maintaining professional communication and thorough case documentation.
• Process and issue Return Material Authorizations (RMAs) in line with company policies, ensuring correct handling of warranty and non-warranty cases.
• Monitor and coordinate orders, service requests, and notifications through to completion, ensuring compliance with service level agreements (SLAs) and KPIs.
• Collaborate closely with internal stakeholders (depots, sales teams, service management) and escalate complex issues when required.
• Contribute to continuous improvement initiatives, ensuring adherence to processes and supporting overall team performance goals.

Customer Support jobs in Romania

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