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Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Planning and dispatching emergency services in Salesforce Service cloud.
- Manual planning and dispatching for same day services.
- Creating service orders in SAP from installations request forms or SmartStart tool
- Planning and dispatching installations in Salesforce service cloud.
- Creating service orders in SAP from scheduled maintenance matrix provided by countries.
- Planning and dispatching maintenance services in Salesforce service cloud.
- Communication with country TCS business partner
- Communication with local teams and contact persons for planning activities
- Providing agreed service level reports
- Refeeding service information to agreed customer portals
Requirements
What you’ll need- Fluent in English and French with strong written and verbal communication skills.
- Intermediate computer Skills with accurate keyboarding skills.
- Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/Salesforce)
- Has developed specialized skills or is multi-skilled in own work area
- Good written and spoken English and French.
Benefits
Comp & perks- Meal Vouchers (30 ron per each working day)
- Life Insurance
- Private Medical Care
- Holiday Allowance
- Christmas and Easter Bonus
- Extra vacation days (Birthdays and 1 additional day added every year of employment)
- Annual Bonus (Target based)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
planningdispatchingservice ordersinstallationsmaintenance serviceskeyboard skillscommunication skills
Soft Skills
strong written communicationstrong verbal communicationinterpersonal skills