Senior Customer Experience Specialist

Honeywell

Senior Customer Experience Specialist managing end-to-end customer service operations at Honeywell. Collaborating with teams to enhance customer satisfaction and streamline workflows in a hybrid work environment.

Posted 5/27/2026full-timeBucharest • 🇷🇴 RomaniaSeniorWebsite

About the role

Key responsibilities & impact

Manage the full lifecycle of customer service activities, including repairs, spare parts orders, and service requests, ensuring accuracy and timely execution.
Handle customer interactions across multiple channels (phone, email, service portals), maintaining professional communication and thorough case documentation.
Process and issue Return Material Authorizations (RMAs) in line with company policies, ensuring correct handling of warranty and non-warranty cases.
Monitor and coordinate orders, service requests, and notifications through to completion, ensuring compliance with service level agreements (SLAs) and KPIs.
Collaborate closely with internal stakeholders (depots, sales teams, service management) and escalate complex issues when required.
Contribute to continuous improvement initiatives, ensuring adherence to processes and supporting overall team performance goals.

Requirements

What you’ll need

Bachelor’s degree (required)
1–3 years of experience in customer service or a similar role
Experience with SAP, CRM tools, or similar systems is highly desirable
Strong proficiency in the Microsoft Office Suite
Fluency in English (written and spoken)
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse, global customers
A customer-focused, proactive, and solution-oriented mindset
Highly organized with strong attention to detail and a structured, process-driven approach

Benefits

Comp & perks

Competitive Salary regularly increased based on your performance;
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecase documentationReturn Material Authorizations (RMAs)service level agreements (SLAs)key performance indicators (KPIs)continuous improvementprocess adherence

Soft Skills

communication skillsinterpersonal skillscustomer-focusedproactive mindsetsolution-oriented mindsethighly organizedattention to detailstructured approach

Certifications

Bachelor’s degree