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Emerson

Customer Service Representative, French

Emerson

Customer Service Representative managing client inquiries and orders for Emerson. Facilitating communication and ensuring client satisfaction in Gilau, Cluj (Romania).

Posted 7/9/2026full-timeGILAU • 🇷🇴 RomaniaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Manage and process daily customer orders using the company's MRP (Material Requirements Planning) system.
  • Collaborate closely with sales, quotation, and technical teams to ensure the accuracy of orders and offers.
  • Create and maintain special product files in the company's specific system.
  • Verify compliance with company regulations regarding order approval and secure necessary approvals.
  • Monitor order status regularly and communicate delivery timelines and updates to clients through email or phone.
  • Assist clients with any order-related issues, including pricing, delivery times, manufacturing schedules, and logistics.
  • Work alongside internal departments such as sales, logistics, and quality assurance to gather additional information and resolve customer inquiries.
  • Prepare documentation for order shipments, ensuring adherence to current delivery Incoterms.
  • Generate reports on order statuses and customer interactions as part of your portfolio management.

Requirements

What you’ll need
  • A high school diploma or equivalent.
  • Excellent communication skills and teamwork.
  • Proven experience in customer service or a related field.
  • Upper-intermediate to advanced French language skills (spoken and written).
  • Intermediate proficiency in English, both verbal and written.
  • Proficient computer skills, especially in MS Office applications.
  • Ability to work effectively within a team and independently.

Benefits

Comp & perks
  • Our commitment to ongoing career development
  • Support to thrive
  • Environment that encourages innovation, collaboration, and diverse perspectives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Order ManagementCompliance VerificationDocumentation PreparationReport GenerationLogistics Coordination
Soft Skills
Excellent CommunicationTeamworkProblem-Solving