Long Tail Renewals Support Specialist, English or German Speaker

Hewlett Packard Enterprise

Long Tail Renewals Support Specialist managing renewals and customer relations for Hewlett Packard Enterprise. Engaging with clients to enhance operational services and identify business opportunities.

Posted 6/5/2026full-timeBucharest • 🇷🇴 RomaniaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Engage with Customers/Partners to improve the execution of small & medium size renewal deals
Develop and maintain a strong 1 to 1 relationship with the Partner/Customer
Independently manage end-to-end renewals in close collaboration with customers or partners on time
Identify upsell & new business opportunities within the renewal
Drive initiatives for assigned accounts
Handle discount delegation with care
Responsible for order management activities
Resolve business related escalations together with OS Sales Rep and manage customer expectations
Manage and update opportunities in SFDC on a regular basis
Assure forecast accuracy
Interface management between Customers/Partners and HPE internal Stakeholders
Develop and maintain a strong relationship with extended account team

Requirements

What you’ll need

Bachelor's or Master's degree in Business Management or equivalent
Typically 2-5 years experience (suppliers, customer relations, financial management, procurement)
Fluent in verbal and written English language
German Speakers preferred
Strong written and verbal communication skills
Be able to quickly learn and adapt business processes and sales tools
Solution oriented / problem solving skills
Strong team player
Resilience in stressful situations
Technical skills: MS Office with strong capabilities in Outlook, Excel, Word
SFDC (appreciated, not mandatory)
SAP R3 and S4 (appreciated, not mandatory)

Benefits

Comp & perks

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementforecast accuracybusiness managementfinancial managementprocurementsales toolsproblem solvingcustomer relationsMS OfficeSAP R3

Soft Skills

communication skillsteam playerresilienceadaptabilityrelationship managementsolution orientedcustomer expectation managementinitiative drivingescalation resolutionupselling

Certifications

Bachelor's degreeMaster's degree