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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing functional support for SAP Ariba and Concur applications, with strong analytical thinking and troubleshooting skills. Proficient in managing customer inquiries and incidents while maintaining high standards of documentation and continuous improvement.
Highest-signal resume keywords
SAP Ariba SupportConcur Application SupportCustomer Support ExperienceAnalytical ThinkingBilingual Communication (German and English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportIncident ManagementTroubleshootingTicket HandlingAttention to DetailStructured Work Approach
Soft Skills
Excellent Communication SkillsOrganizational SkillsTime ManagementCustomer-Focus MindsetCollaboration Skills
Tools & Technologies
AI Tools
Industry Keywords
SAP SolutionsContinuous Improvement
About the role
Key responsibilities & impact- Provide functional support for SAP Ariba and Concur applications
- Handle incidents, service requests, and user inquiries
- Investigate, troubleshoot, and resolve application issues
- Work closely with client stakeholders and internal teams
- Maintain support documentation and contribute to continuous improvement efforts
Requirements
What you’ll need- Excellent communication skills in German and English
- Experience in customer support, helpdesk, application support, or ticket handling
- Analytical thinking and troubleshooting skills
- Strong attention to detail
- Structured approach to work
- Excellent organizational and time management skills
- Customer-focus mindset
- Excellent collaboration skills
- Proactive and independent mindset
- Reliability and accountability
- Regular use of AI tools to improve productivity
- Ability to use AI tools responsibly
- Basic understanding of SAP solutions or similar business applications (nice to have)
Benefits
Comp & perks- Medical benefits
- Gym support
- Personalised fitness options
- Team events
- Healthy Habits Club
