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Customer Service Manager
AbacusCustomer Service Manager at Abakus School acting as point of contact for parents and teachers. Supporting clients in English and Romanian through various communication platforms in a remote capacity.
About the role
Key responsibilities & impact- Support clients via chat, email, and calls on our platform
- Manage schedules, course changes, teacher swaps, and account updates
- Communicate clearly and warmly in **English and Romanian**
- Solve issues fast, anticipate needs, and boost satisfaction with our services
- Run check-in calls and handle feedback with care
- Keep records accurate and workflows smooth
Requirements
What you’ll need- High level of **English and Romanian** (speaking & writing)
- Russian language on a basic level (general understanding of speech in russian)
- Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms
- Proactive, empathetic, and detail-oriented
- Great at multitasking, staying calm under pressure
- Team player with initiative, optimism, and a service mindset
- Experience in customer support or education is a bonus — but your attitude and skills matter most.
Benefits
Comp & perks- Fully remote role in a supportive, mission-driven team
- Paid training & growth opportunities
- Make a real difference in children’s learning journeys
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportschedulingissue resolutionrecord keeping
Soft Skills
communicationempathymultitaskingproactivityattention to detailcalm under pressureteam playerinitiativeoptimismservice mindset