Customer Experience Specialist, German

Honeywell

Customer Experience Specialist ensuring exceptional customer experiences and improving interactions at Honeywell in Bucharest. Resolve issues and enhance customer satisfaction in a hybrid working environment.

Posted 6/22/2026full-timeBucharest • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty.
Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems.
Prompt and correct issuing of invoices.
Creating credit requests / documents.
Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment.
Responsible for creating / extending materials in SAP operating system.
Follow-up on approvals for customer creation/extension/ amendment.
Offers support to Dispute Team and C2C to resolve disputed invoices.
Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts).
Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent.
Responsible for regular reporting requested by the department manager. Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory.

Requirements

What you’ll need

Fluent in English and German (Min B2/C1)
Bachelor’s degree
Preferred minimum 1 - 3 years experience in the Customer Services field, preferably with expertise in SAP
Experience working in a multidisciplinary team
Eager to learn and work in a changing and developing team
Customer-oriented and action-oriented
Self-motivated, with good communication skills
Team member with positive attitudes
Proven organizational and self-motivation skills
Ability to interact with a wide variety of customers in different countries
Interpersonal skills
Good verbal and written communication skills
Any other European language skill is a plus (Spanish, Italian, Portuguese, Dutch, German)

Benefits

Comp & perks

Competitive Salary regularly increased based on your performance;
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAPERPinvoicingcustomer account managementorder managementcredit request processingreportingcontract managementtechnical details inputcommercial details input

Soft Skills

customer-orientedaction-orientedself-motivatedcommunication skillsteamworkorganizational skillsinterpersonal skillspositive attitudeadaptabilityproblem-solving

Certifications

Bachelor's degree