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JUSTROCKET

Customer Support, German Speaker

JUSTROCKET

Customer Support for a fast-scaling PropTech Company handling product-related inquiries in English and German. Collaborating with developers and assisting customers in their daily workflows.

Posted 7/20/2026full-timeCluj-Napoca • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-facing experience with fluency in English and German, providing effective communication and problem-solving skills. Capable of creating support materials and coordinating with technical teams to enhance customer satisfaction.

Highest-signal resume keywords
Fluent In EnglishFluent In GermanCustomer Facing ExperienceProblem-Solving SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ReliabilityIndependence
Industry Keywords
Support ArticlesTechnical UnderstandingProduct-Related QuestionsCoordination With DevelopersBackground In EconomicsBackground In Computer ScienceBackground In Business Administration

About the role

Key responsibilities & impact
  • Process phonecalls & tickets
  • Editing tickets
  • Answering product-related questions
  • Provide feedback to the customers in using German language
  • Conception and creation of support articles and videos
  • Coordination and communication with the developers

Requirements

What you’ll need
  • Customer facing experience
  • Fluent in English & German (both writing & speaking)
  • Problem-solving skills and technical understanding of products and systems
  • Strong communication skills in customer contact
  • Reliability and independence in handling tasks
  • Nice to have: Background in economics, computer science, business administration, or similar (Bachelor/Master).

Benefits

Comp & perks
  • Assistance in setting up the project/integrating with the team
  • Guidance while onboarding
  • Support in any aspect of your activities
  • Free choice of hardware
  • Perks like private health insurance and 7card
  • Regular team events like a week in a mountain hut
  • Hybrid work mode (we will empower a flexible hybrid mode forever)
  • Central working place in a big company house with lots of community space such as garden, BBQ area, and much more
  • anything you are missing – let's talk!