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Customer Service Specialist, German
EmersonCustomer Service Specialist ensuring smooth customer experiences and order management for German-speaking clients. Collaborating with technical support and sales teams to resolve issues efficiently.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on order management, problem-solving, and effective communication in both German and English. Proficient in using ERP systems and digital tools to enhance service delivery and support continuous improvement initiatives.
Highest-signal resume keywords
Order ManagementCustomer Service ExcellenceERP SystemsBilingual CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Order FulfilmentContract ReviewPricing Policy ApplicationLead Time Feasibility AssessmentCommercial Role Experience
Soft Skills
Proactive ApproachProblem SolvingTeam CollaborationTraining and CoachingCustomer Focus
Tools & Technologies
Microsoft OfficeOutlookEmail Systems
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in International Trade
Industry Keywords
Quality Management SystemContinuous ImprovementCustomer ExperienceService PerformanceWestern European Language
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
- Provide / check all information and guarantee their accuracy for efficient order Entry;
- Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified.
- Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ dedication).
- Act pro-actively: advise customers about potential delays or issues related to the order.
- Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports)
- Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with DAUT Policies and standards.
- Chip in to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.
- Collaborate closely with factories, logistics teams, and other internal stakeholders to ensure smooth order fulfilment and timely deliveries.
- Handle customer complaints and coordinate with cross-functional teams to provide accurate and timely resolutions.
- Prioritize activities based on customer needs, business priorities, and key account requirements.
- Identify potential business opportunities through customer interactions and support the sales team in delivering additional value to customers.
- Develop team capabilities by training and coaching colleagues on customer service processes, promoting knowledge sharing and best practices, and driving continuous improvement initiatives to enhance customer experience, process efficiency, and service performance.
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred
- Strong written and verbal communication skills in both German and English
- Experience in commercial roles such as technical support, pricing, or sales
- Emphasis on attention to detail with a proactive approach
- Ability to manage multiple priorities and work optimally under time pressure
- Strong customer focus and commitment to service perfection
- Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.
- One additional Western European language would be a plus
- ERP systems
Benefits
Comp & perks- Our Commitment to Our People
- Ongoing career development
- Mentorship, training, or leadership opportunities