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Business Support Specialist, Road
Cookie InformationBusiness Support Specialist managing documentation and communication for road transport at DSV. Responsible for process reporting and team collaboration in a global logistics environment.
About the role
Key responsibilities & impact- Completing tasks concerning road transport and forwarding for DSV branches and departments according to rules included in Business Process Description and Working Instructions
- Daily contact with DSV ISS customers in case of any problems, changes in existing processes
- Working on documentation for processes in department, as agreed with Team Leader and Business Process Owner
- Registering all time log in Outlook calendar and managing of data contained there
- Reporting to Team Leader any incidents that may have impact on processes, reporting eventual delays in processes
- Performing tasks in a timely manner
- Creating, where possible, any conveniences in daily work to achieve higher performance
- Testing of new solutions implemented in supported processes
- Reporting for the purposes of DSV Group and to the superior
- Continuous learning and improving knowledge about existing processes
- Training new employees in department and sharing knowledge
- Following internal rules settled in the team in terms of tasks and purpose of the position
- Performing other entrusted tasks related to the position
Requirements
What you’ll need- University Graduate (bachelor or master) or during studying (transport/ logistics preferable)
- English- intermediate (or above)
- MS Excel- basic (or above)
- MS Word, MS Power Point- basic (or above)
- Ability to work with large amounts of data at the same time
- Ability to prioritize tasks
- Proactive attitude identifying possible issues and corresponding solutions, including implementation of the solutions
- Ability to work effectively in a customer/service-driven environment, both individually and as a team player
- Excellent communication skills (written and verbal)
- Initiative spirit for continuous improvement of processes, quality, and efficiency
- Internal motivation, enthusiasm, attention to detail, focus on delivering results
Benefits
Comp & perks- Health insurance
- Professional skills development through training and self-education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data HandlingProcess DocumentationTime ManagementProblem SolvingMS WordMS PowerPoint
Soft Skills
Proactive AttitudeTeam PlayerAttention to DetailInitiative SpiritInternal Motivation