Customer Support

• Answer customer telephone and written inquiries related to orders, service needs, complaints, and general product or service information
• Resolve customer requests where applicable or route them efficiently to Sales, Technical Support, Planning, or other relevant departments
• Serve as the primary point of contact for assigned customers, ensuring professional, timely, and customer-oriented communication
• Manage customer escalations, ensuring prompt resolution and effective coordination with internal stakeholders
• Create and manage sales offers and quotations in line with defined pricing policies, discount guidelines, and approval processes
• Ensure governance of sales order margins and escalate deviations as required
• Perform accurate sales order entry, order confirmation, and order maintenance in ERP systems
• Manage offer tracking and follow-ups to support conversion from offer to order
• Maintain and update price lists in collaboration with Sales and Finance
• Communicate customer requests, priorities, and changes to the planning and supply chain teams
• Monitor and manage order tracking activities, proactively informing customers about order status, delivery timelines, delays, and changes
• Ensure timely and accurate communication regarding expected delivery and final delivery confirmation
• Provide administrative customer support for invoicing, returns, credit notes, and transport documentation, liaising closely with Finance, Logistics, and relevant departments
• Support claim management processes, coordinating investigations and resolutions with internal teams
• Manage overdue payments in cooperation with Finance, supporting collection activities while maintaining strong customer relationships
• Support new customer onboarding, including coordination of master data creation, credit limit checks, and alignment with Finance and Sales
• Ensure accuracy and completeness of customer-related data in internal systems

Customer Service Specialist, German Speaking

• Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat)
• Handle inbound and outbound communication to resolve customer inquiries and escalations effectively
• Support pre-sales and post-booking activities, ensuring smooth order lifecycle execution
• Collaborate with cross-functional teams to remove roadblocks and support customer needs
• Provide operational support within the sales opportunity management cycle
• Deliver differentiated support aligned with tiered customer service models
• Maintain accurate customer data and ensure data integrity across systems
• Use tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processes
• Proactively follow up on pending customer actions to ensure timely resolution
• Manage post-booking activities including order tracking, logistics coordination, and customer communication
• Drive continuous improvement initiatives and contribute to process optimization
• Participate actively in revenue maximization efforts, especially during end-of-quarter periods
• Exercise sound decision-making during customer interactions and escalations
• Provide guidance and informal coaching to team members when needed
• Lead or contribute to high-impact projects, balancing scope, cost, risk, and timelines

German Speaking Customer Service Support Representative

• Manage customer orders, product returns, and quotations with accuracy and efficiency
• Handle inbound and outbound customer interactions (phone, email, chat) to resolve inquiries and issues
• Support pre-sales and post-booking activities, ensuring timely order follow-up through to resolution
• Collaborate with internal stakeholders (sales, logistics, finance, and operations) to remove roadblocks and improve process flow
• Support the sales opportunity management cycle by fulfilling operational and customer-related requests
• Deliver consistent, high-quality customer experience by following standard processes and using tools such as Oracle, SFDC, and other internal systems
• Provide timely updates and follow-ups on open cases and customer requests
• Handle standard and non-standard customer inquiries related to order processes, supply chain impacts, and account information
• Maintain accurate customer data to ensure data integrity and compliance
• Manage escalations effectively and proactively identify continuous improvement opportunities
• Actively contribute during peak business periods (e.g., end of quarter) to support revenue maximization
• Make informed decisions during customer interactions and collaborate with cross-functional teams when required
• Coordinate post-booking activities such as order tracking, logistics arrangements, and customer communication
• Support and coach team members to promote knowledge sharing and best practices
• Lead or contribute to high-impact projects, ensuring delivery within scope, timeline, and quality expectations

Customer Service Support Representative, French Speaking

• Support a range of activities from purchase orders to accounts payable - billing phase
• Configure products in the company system and maintain accurate setup information
• Engage with DIA customer, ensure seamless communication with installation technicians
• Create and monitor project plans, manage stock reassignment, facilitate communication, and resolve issues
• Ensure alignment between planned delivery dates and customer expectations, coordinating with customers
• Launch loading plans, manage transfer between locations and coordinate internal functions to resolve any delivery issues
• Handle returns, rework, and ensure proper processing of returned items

German Speaking Sales, Project Support Specialist

• Provide top-quality support to our French-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to keep everything running seamlessly

French Speaking Customer Support Specialist

• Manage customer inquiries via email and phone;
• Process and follow up customer orders;
• Coordinate deliveries and logistics activities;
• Track shipments and resolve delivery-related issues;
• Maintain strong relationships with customers and partners;
• Communicate with warehouses, carriers, and internal departments;
• Update customer and order information in ERP/CRM systems;
• Prepare reports and support operational improvements;
• Handle complaints and provide effective solutions.

Customer Service Specialist

• Support everything from purchase orders to billing processes
• Configure products in our system and keep data sharp & accurate
• Work closely with customers and installation teams to keep communication smooth
• Build project plans, monitor progress, and tackle challenges head-on
• Align delivery timelines with customer expectations
• Coordinate shipping, transfers, and solve delivery hiccups
• Manage returns and rework processes

French Speaking Sales & Project Support Specialist

• Informatikai, hálózati hibák regisztrálása és továbbítása megfelelő megoldócsapatoknak
• Első szintű hálózati kiesések informatikai eszközökkel való diagnosztizálása és megoldása
• Hálózati eszközök figyelése automatizált monitorozó rendszerben
• Proaktív hibamegoldás, előrejelezhető kiesések megakadályozása
• Jegykezelő rendszer használata, incidensek logolása
• Ügyféllel és a különféle megoldó csoportokkal rendszeres kapcsolattartás

Németül beszélő Customer Service Specialist

• Provide top-quality support to our English-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to keep everything running seamlessly

Customer Support Specialist, English Speaking

• **What You’ll Do**
• Provide customer support for shipment and delivery enquiries via phone, email, and chat
• Track parcels, investigate delivery issues, and coordinate resolutions with operational teams
• Manage customer cases, delivery amendments, and records while ensuring timely, professional service

German-Speaking Customer Logistics Support Specialist

• Communicate with customers through email, phone and chat (inbound and outbound)
• Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
• Help customers when something goes wrong — late orders, delivery issues, complaints
• Provide accurate information about products and services
• Capture customer feedback and share it to improve our service
• Use your authority to compensate complaints with credits within defined limits
• Contribute to a positive team atmosphere – Customer Care is a team sport

Customer Care Specialist

• Establish and maintain project management standards aligned with Global eCommerce principles
• Drive end-to-end implementation of new tools and solutions (e.g., CRM systems, AI tools, contact channels)
• Continuously optimize existing systems and processes within customer service and operations
• Own and develop the department’s system-related project roadmap
• Manage and collaborate with a broad stakeholder landscape across the organization
• Identify and implement process improvements to enhance efficiency and customer experience
• Build and maintain advanced reporting frameworks to support KPI-driven decision-making
• Act as subject-matter expert for customer service platforms including ticketing, telephony, messaging, and AI tools
• Support cross-functional projects and initiatives across Global eCommerce
• Contribute to operational activities when needed during peak periods or resource gaps

Customer Service – Operations Development Manager

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages
• Initiating test scenarios or remote sessions with customers as needed in French and English
• Taking ownership of user problems and being proactive when dealing with user issues
• Documenting customer inquiries and issues in Salesforce
• Gathering information from customers and systems to investigate issues with the help of next-level support
• Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

Customer Support Specialist, French and English Speaking

• Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience.
• Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements.
• Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking.
• Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency.
• Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards.
• As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving.

Customer Support jobs in Hungary

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