Customer Support

• Establish and maintain project management standards aligned with Global eCommerce principles
• Drive end-to-end implementation of new tools and solutions (e.g., CRM systems, AI tools, contact channels)
• Continuously optimize existing systems and processes within customer service and operations
• Own and develop the department’s system-related project roadmap
• Manage and collaborate with a broad stakeholder landscape across the organization
• Identify and implement process improvements to enhance efficiency and customer experience
• Build and maintain advanced reporting frameworks to support KPI-driven decision-making
• Act as subject-matter expert for customer service platforms including ticketing, telephony, messaging, and AI tools
• Support cross-functional projects and initiatives across Global eCommerce
• Contribute to operational activities when needed during peak periods or resource gaps

Customer Service – Operations Development Manager

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages
• Initiating test scenarios or remote sessions with customers as needed in French and English
• Taking ownership of user problems and being proactive when dealing with user issues
• Documenting customer inquiries and issues in Salesforce
• Gathering information from customers and systems to investigate issues with the help of next-level support
• Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

Customer Support Specialist, French and English Speaking

• Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience.
• Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements.
• Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking.
• Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency.
• Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards.
• As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving.

Hungarian, English Speaking Customer Support Intern

French Speaking Customer Support Intern

• Manage and monitor the end-to-end shipment process
• Coordinate with various stakeholders involved in shipment handling
• Act as an orchestrator of the overall shipment flow
• Provide value to customers through effective and tailored business solutions
• Resolve queries from customers, shippers, sales teams, and other stakeholders in a timely manner
• Maintain a strong customer-centric approach and proactively prevent errors
• Ensure all documentation is prepared accurately and submitted on time
• Support customer retention and identify cross-sell/up-sell opportunities
• Adhere to Standard Operating Procedures (SOPs) and internal guidelines
• Respond to enquiries promptly and escalate when needed
• Collaborate with the Commercial team to strengthen customer relationships
• Monitor KPIs and ensure compliance with customer-specific requirements
• Execute reports and additional tasks as required

Customer Experience Agent

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication

Customer Service Specialist, Italian Speaker

• SimplePay borravalós POS partner megkeresések megválaszolása
• SimplePay partnerektől érkező megkeresések kezelése
• Panaszkezelés, problémamegoldás
• Simple applikáció felhasználói bejelentéseinek megválaszolása
• A partnerek élesítése, és a hozzá tartozó adminisztratív teendők elvégzése
• Társterületekkel való kapcsolattartás, információ áramlás elősegítése
• Pontos, naprakész adminisztráció a vállalatirányítási rendszerekben (jegykezelés, státuszok vezetése, feladatkiosztások dokumentálása)

Merchant & Customer Care Specialist

• Operate JDE system in the context of CS
• Receive and handle all orders from the customers and processing them effectively.
• Monitor order status and proactively communicate updates or delays to customers
• Collaborate with logistics, planning, production plants and finance teams to resolve order or delivery issues
• Participate in inventory counts of stocks
• Support audits (internal and external)
• Support continuous improvement initiatives related to customer service processes and JDE usage
• Participate in trainings and development to stay updated on JDE functionalities and customer service best practices.
• Participation in corporate projects

Customer Service Representative

• Manage resolution of all functional problems during the whole process from ReqtoPay (requisition to payment), including invoice mismatching problems, PO modifications related to invoice problems for all customers
• Keep contact with customers and handling supplier inquiries
• Analyze vendor accounts and resolve discrepancies with vendor statements
• Enter and code utility invoices while investigating and working to resolve discrepancies
• Run standard and ad hoc reports
• Ensure adequate controls are in place and are performed with due care, understand and adhere to the SOX policy
• Communication/interaction via email/phone requestors and suppliers

Analyst, Buy&Pay, AP Customer Service

• Interacting with existing customers who have made a motor claim, solving their queries via live chat and email to provide an all-round great customer experience, keeping our TrustPilot score high and meeting individual targets related to quantity and quality
• Liaising with our policyholders and external partners to ensure a seamless customer experience; using various communication channels to keep all parties updated throughout the process
• Managing your own caseload in an organised and efficient manner
• Ensuring all claims in your caseload contain accurate and complete information Maintaining accurate reserves and diaries to reduce the risk of leakage
• Making accurate liability and indemnity assessments to ensure claims are directed down the correct path. Where appropriate, flagging third-party intervention opportunities to the Intervention Team.
• Proactively spotting patterns in the frustrations or hopes of our customers, identifying where and how we can change our processes, tools or product to improve our ways of working and improve the customer experience
• Supporting other team members with more complex and escalated scenarios, and monitor activity across the team to look for areas of opportunity or risk

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