Customer Service Specialist

SOFMEDICA Life-saving Innovation

Customer Service & Logistics Specialist at innovative healthcare company, managing customer inquiries and logistics coordination across Europe. Seeking proactive and customer-oriented individual for dynamic role.

Posted 7/6/2026full-timeBudapest • 🇭🇺 HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer inquiries, processing orders, and coordinating logistics while maintaining strong relationships with customers and partners. Proficient in utilizing ERP/CRM systems and Microsoft Office to support operational improvements and effective communication.

Highest-signal resume keywords

Fluent HungarianFluent EnglishFluent CroatianCustomer Service ExperienceOrder Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingLogistics CoordinationShipment TrackingProblem-SolvingOrganizational Skills

Soft Skills

Strong Communication SkillsMultitasking Abilities

Tools & Technologies

ERP SystemsCRM SystemsMicrosoft OfficeExcelOutlook

Industry Keywords

Customer ServiceSupply ChainDelivery Coordination

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage customer inquiries via email and phone;
Process and follow up customer orders;
Coordinate deliveries and logistics activities;
Track shipments and resolve delivery-related issues;
Maintain strong relationships with customers and partners;
Communicate with warehouses, carriers, and internal departments;
Update customer and order information in ERP/CRM systems;
Prepare reports and support operational improvements;
Handle complaints and provide effective solutions.

Requirements

What you’ll need

Fluent Hungarian, fluent English, fluent Croatian or Slovenian (written and spoken);
Strong communication and problem-solving skills;
Good organizational and multitasking abilities;
User-level knowledge of Microsoft Office (Excel, Outlook);
Experience with ERP or CRM systems is an advantage;
Experience in Customer Service, Order Management, Logistics, or Supply Chain in an advantage.

Benefits

Comp & perks

Work in a unique innovative healthcare ecosystem, at multi-country European level, with high standards in our work environment and ethics;
Opportunity to work in a dynamic and fast-evolving market;
Opportunity for a solid career plan;
Access to professional education programs and talent development;
Opportunity to be part of a dynamic Team of professionals in seven countries;
Competitive compensation and benefits package.