Customer Service Support Representative, French Speaking

Emerson

Senior Customer Service Representative managing customer orders and inquiries in Shared Services. Collaborating with teams to improve process flows and ensure customer satisfaction.

Posted 7/15/2026full-timeDebrecen • 🇭🇺 HungaryJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer orders, product returns, and quotations while ensuring a high-quality customer experience. Proficient in using digital tools and systems to support customer operations and enhance process efficiency.

Highest-signal resume keywords

Customer Operations ExperienceStrong Communication SkillsProfessional Proficiency in FrenchProblem-Solving SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementQuotation ManagementCustomer Data IntegrityProcess ImprovementEscalation Management

Soft Skills

Customer-Focused MindsetOwnership and AccountabilityOrganizational SkillsCollaboration SkillsFlexibility

Tools & Technologies

OracleSFDCDigital ToolsEnterprise Applications

Certifications & Qualifications

Bachelor’s Degree in Customer Service or Relevant Experience

Industry Keywords

Shared Service CenterCustomer ExperienceInbound and Outbound InteractionsSales Opportunity ManagementLogistics Arrangements

Tech Stack

Tools & technologies

OracleSFDC

About the role

Key responsibilities & impact

Manage customer orders, product returns, and quotations with accuracy and efficiency
Handle inbound and outbound customer interactions (phone, email, chat) to resolve inquiries and issues
Support pre-sales and post-booking activities, ensuring timely order follow-up through to resolution
Collaborate with internal stakeholders (sales, logistics, finance, and operations) to remove roadblocks and improve process flow
Support the sales opportunity management cycle by fulfilling operational and customer-related requests
Deliver consistent, high-quality customer experience by following standard processes and using tools such as Oracle, SFDC, and other internal systems
Provide timely updates and follow-ups on open cases and customer requests
Handle standard and non-standard customer inquiries related to order processes, supply chain impacts, and account information
Maintain accurate customer data to ensure data integrity and compliance
Manage escalations effectively and proactively identify continuous improvement opportunities
Actively contribute during peak business periods (e.g., end of quarter) to support revenue maximization
Make informed decisions during customer interactions and collaborate with cross-functional teams when required
Coordinate post-booking activities such as order tracking, logistics arrangements, and customer communication
Support and coach team members to promote knowledge sharing and best practices
Lead or contribute to high-impact projects, ensuring delivery within scope, timeline, and quality expectations

Requirements

What you’ll need

Bachelor’s degree or relevant experience in customer service or shared services
Strong communication skills in English (written and verbal)
Professional proficiency in French (written and verbal) to support customer interactions
Experience in customer operations, preferably in a Shared Service Center environment
Ability to manage multiple priorities in a fast-paced, results-driven environment
Strong problem-solving and decision-making skills
Customer-focused mindset with a high sense of ownership and accountability
Effective time management and organizational skills
Confidence in using digital tools, systems, and enterprise applications
Flexibility to work within business hours (Monday–Friday) with occasional overtime based on business needs

Benefits

Comp & perks

Competitive salary
Professional development opportunities
Inclusive and collaborative environment
Continuous learning and career growth