German Speaking Customer Service Support Representative

Emerson

Senior Customer Service Representative managing customer service in shared service centers. Responsible for handling escalations and processing customer orders while ensuring customer satisfaction in a collaborative environment.

Posted 7/15/2026full-timeDebrecen • 🇭🇺 HungaryMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer orders and interactions across multiple channels while ensuring data integrity and operational support. Proficient in handling escalations and driving continuous improvement initiatives within a customer-focused environment.

Highest-signal resume keywords

Customer Order ManagementEscalation HandlingCross-Functional CollaborationGerman Language ProficiencyProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceOrder TrackingLogistics CoordinationData Integrity ManagementSales Opportunity Management

Soft Skills

Strong Communication SkillsProactive Problem SolvingDecision-MakingTeam GuidanceTask Prioritization

Tools & Technologies

OracleSFDCOutlookBusiness Applications

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Shared Service CenterCustomer-Focused MindsetRevenue MaximizationOperational Support

Tech Stack

Tools & technologies

OracleSFDC

About the role

Key responsibilities & impact

Manage and process customer orders, product returns, quotations, and customer interactions across multiple channels (phone, email, chat)
Handle inbound and outbound communication to resolve customer inquiries and escalations effectively
Support pre-sales and post-booking activities, ensuring smooth order lifecycle execution
Collaborate with cross-functional teams to remove roadblocks and support customer needs
Provide operational support within the sales opportunity management cycle
Deliver differentiated support aligned with tiered customer service models
Maintain accurate customer data and ensure data integrity across systems
Use tools such as Oracle, SFDC, Outlook, and other business applications to follow standardized processes
Proactively follow up on pending customer actions to ensure timely resolution
Manage post-booking activities including order tracking, logistics coordination, and customer communication
Drive continuous improvement initiatives and contribute to process optimization
Participate actively in revenue maximization efforts, especially during end-of-quarter periods
Exercise sound decision-making during customer interactions and escalations
Provide guidance and informal coaching to team members when needed
Lead or contribute to high-impact projects, balancing scope, cost, risk, and timelines

Requirements

What you’ll need

Bachelor’s degree or equivalent customer service experience
Experience in a shared service center or similar environment
Strong communication skills in English (B2+ or higher)
German language proficiency (minimum B2 level) to support German-speaking customers
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Customer-focused mindset with a proactive and solution-oriented approach
Ability to handle escalations and make independent decisions
Solid computer literacy and ability to work with multiple systems
Flexibility to work full-time within business hours and adapt to operational needs

Benefits

Comp & perks

At Emerson, we foster a collaborative and inclusive environment where every individual is valued and empowered to contribute. We are committed to creating a workplace that supports continuous learning, innovation, and career growth. You will have the opportunity to work with diverse teams across the globe, develop your skills, and make a meaningful impact on our customers and business. We believe in providing equal opportunities and creating a culture where everyone can thrive.