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Customer Support Specialist, English Speaking
EPTA GROUPCustomer Support Specialist providing assistance to English-speaking clients via phone and email. Managing service requests and ensuring smooth operations in a multinational environment.
About the role
Key responsibilities & impact- Provide top-quality support to our English-speaking customers via phone and email
- Manage service requests, schedule maintenance visits, and coordinate technician activities
- Log and track cases accurately in our internal systems
- Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
- Collaborate across shifts to keep everything running seamlessly
Requirements
What you’ll need- Near-native skills in English
- Strong communication and problem-solving skills
- Organized, detail-oriented, and proactive — even in busy moments
- Comfortable working in a dynamic, multinational environment
- Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus
- Fresh graduates are encouraged to apply! Enthusiasm, curiosity, and a can-do attitude matter most
Benefits
Comp & perks- Supportive international team that values innovation, teamwork, and growth
- Tools, training, and opportunities to develop skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
strong communication skillsproblem-solving skillsorganizeddetail-orientedproactiveenthusiasmcuriositycan-do attitude