EPTA GROUP

Customer Support

• Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience.
• Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements.
• Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking.
• Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency.
• Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards.
• As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving.

Customer Support Intern

Manager

• Liderar los procesos de planificación productiva, gestión de stock y logística de salida, asegurando la eficiencia operativa y el cumplimiento de los compromisos de entrega con clientes.
• Elaborar y administrar el **plan maestro de producción**, definiendo prioridades de órdenes productivas para maximizar la eficiencia operativa a nivel local.
• Supervisar el **estado de avance de la producción**, asegurando el cumplimiento de los requerimientos diarios de fabricación.
• Generar y mantener **reportes de planificación y secuenciación de producción** para el seguimiento operativo y la toma de decisiones.
• Liderar y desarrollar el **equipo de Logística de Salida**, asegurando el correcto despacho de los pedidos.
• Gestionar el **stock y los almacenes de productos terminados**, garantizando disponibilidad y trazabilidad.
• Asegurar la **entrega en tiempo y forma de los pedidos disponibles en stock**.
• Elaborar y coordinar el **plan de carga semanal**, optimizando la programación de despachos y transporte.
• Promover mejoras en los procesos de planificación, logística y control de inventarios.

Gerente de planificación y logística

Human Resources

• Coordinate and execute agreed HR development activities with a structured and efficient approach together with local HR, business and group stakeholders.
• Track progress, manage timelines, and ensure alignment with strategic objectives as well as compliance with local labor legislation and Group HR frameworks.
• Support the evolution of talent management, learning & development, and performance management systems.
• Facilitate change communication and act as a trusted advisor for managers and employees in development-related matters.

HR Transformation Leader – Fixed-term

• Work closely with line managers to understand business needs and set HR priorities.
• Conduct weekly or bi-weekly touchpoints with business leaders, providing expert HR advisory support.
• Identify training needs and partner with L&D to align development programs with business objectives.
• Support talent selection and development to ensure strong succession pipelines for critical roles.
• Ensure our workforce has the right size, skills, cost, and agility to meet future challenges.
• Provide guidance on performance management—including mentoring, coaching, and career planning.
• Optimize organizational design to boost productivity and enhance business performance.
• Stay up-to-date with employment laws, regulations, and compliance requirements, advising leaders accordingly.
• Contribute to the design and implementation of HR processes, policies, and best practices.
• Partner with leaders and employees to resolve conflicts, strengthen morale, and reduce unwanted turnover.
• Work closely with HR colleagues to implement innovative and inclusive recruitment strategies.
• Contribute to a future-ready compensation and benefits strategy.

HR Business Partner – Maternity Cover

• Provide top-quality support to our Croatian-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to keep everything running seamlessly

Customer Care Specialist, English-speaking

• Relationship with other company figures operating in the area of reference (sales, installation, after sales, quality, System Engineering)
• Coordination, supervision and technical support of external suppliers in charge of installation activities within the assigned area
• Negotiation activities with suppliers and in general with all the figures involved in the management of the job order
• Continuous monitoring of installation activities in order to guarantee the quality of installations, operational marginality and Customer Satisfaction
• Managing the job order within the assigned budget
• Coordinate all After Sales/Service activities with local Epta Service organizations disseminating best practices and knowledge sharing
• Implement new/adjust existing Service Reporting in accordance with Customer’s expectations
• Monitor Epta’s local After Sales/Service organizations for data/information collecting
• Collect Service improvement actions defined by the service team
• Ensure the implementation of standard processes
• Manage preventive and actual cost analysis (with detail of materials, labor or outside subcontractors) for all Installation/AS/Service activities
• Knowledge of all industry regulations to apply (Health & Safety standards, FGAS regulations, ecc.)..

Commissioning Manager

• Coordinate and Contribute: Support a range of activities from purchase orders to accounts payable - billing phase
• Product Configuration: Configure products in the company system and maintain accurate setup information
• Engage with DIA customer, ensure seamless communication with installation technicians
• Project Planning: Create and monitor project plans, manage stock reassignment, facilitate communication, and resolve issues
• Delivery Coordination: Ensure alignment between planned delivery dates and customer expectations, coordinating with customers
• Shipping Process: Launch loading plans, manage transfer between locations and coordinate internal functions to resolve any delivery issues
• Return process: Handle returns, rework, and ensure proper processing of returned items