EPTA GROUP

Human Resources

• Work closely with line managers to understand business needs and set HR priorities.
• Conduct weekly or bi-weekly touchpoints with business leaders, providing expert HR advisory support.
• Identify training needs and partner with L&D to align development programs with business objectives.
• Support talent selection and development to ensure strong succession pipelines for critical roles.
• Ensure our workforce has the right size, skills, cost, and agility to meet future challenges.
• Provide guidance on performance management—including mentoring, coaching, and career planning.
• Optimize organizational design to boost productivity and enhance business performance.
• Stay up-to-date with employment laws, regulations, and compliance requirements, advising leaders accordingly.
• Contribute to the design and implementation of HR processes, policies, and best practices.
• Partner with leaders and employees to resolve conflicts, strengthen morale, and reduce unwanted turnover.
• Work closely with HR colleagues to implement innovative and inclusive recruitment strategies.
• Contribute to a future-ready compensation and benefits strategy.

HR Business Partner – Maternity Cover

Customer Support

• Provide top-quality support to our Croatian-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately in our internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to keep everything running seamlessly

Customer Care Specialist, English-speaking

Manager

• Relationship with other company figures operating in the area of reference (sales, installation, after sales, quality, System Engineering)
• Coordination, supervision and technical support of external suppliers in charge of installation activities within the assigned area
• Negotiation activities with suppliers and in general with all the figures involved in the management of the job order
• Continuous monitoring of installation activities in order to guarantee the quality of installations, operational marginality and Customer Satisfaction
• Managing the job order within the assigned budget
• Coordinate all After Sales/Service activities with local Epta Service organizations disseminating best practices and knowledge sharing
• Implement new/adjust existing Service Reporting in accordance with Customer’s expectations
• Monitor Epta’s local After Sales/Service organizations for data/information collecting
• Collect Service improvement actions defined by the service team
• Ensure the implementation of standard processes
• Manage preventive and actual cost analysis (with detail of materials, labor or outside subcontractors) for all Installation/AS/Service activities
• Knowledge of all industry regulations to apply (Health & Safety standards, FGAS regulations, ecc.)..

Commissioning Manager

• Coordinate and Contribute: Support a range of activities from purchase orders to accounts payable - billing phase
• Product Configuration: Configure products in the company system and maintain accurate setup information
• Engage with DIA customer, ensure seamless communication with installation technicians
• Project Planning: Create and monitor project plans, manage stock reassignment, facilitate communication, and resolve issues
• Delivery Coordination: Ensure alignment between planned delivery dates and customer expectations, coordinating with customers
• Shipping Process: Launch loading plans, manage transfer between locations and coordinate internal functions to resolve any delivery issues
• Return process: Handle returns, rework, and ensure proper processing of returned items

French Speaking Sales, Project Support Specialist

• Checking reports/ materials request of Technicians.
• Monitoring of auto-serve and JOC
• Transfer Order
• Sales Order
• Inquiries local ang International
• Purchase Request
• Checking of cancelled materials
• Checking Of Open Transfer Order
• Emails

After Sales Spare Parts Support Specialist

Accounts Payable

• The Accounts payable specialist is responsible for processing invoices, issuing payments and communicating with vendors
• Supplier statements reconciliation
• Preparation of proposal of payments for suppliers’ invoices
• End-to-end AP process
• Processing vendor invoices in SAP system (without or without purchase orders)
• Working and resolving the discrepancies of the invoices (if any)
• Preparing payments for the invoices
• Resolving issues (if any) regarding invoice payments

Accounts Payables Specialist, English Speaking

Account Manager

• Sviluppare e mantenere relazioni a lungo termine con i clienti chiave
• Fungere da punto di contatto principale, rispondendo a domande, dubbi e richieste dei clienti
• Identificare nuove opportunità di business e promuovere l'upselling/cross-selling di prodotti o servizi ai clienti esistenti. Raggiungere e superare gli obiettivi di vendita, di fatturato e di crescita
• Condurre ricerche di mercato per comprendere le tendenze del settore, le esigenze dei clienti e le attività della concorrenza. Fornire approfondimenti e raccomandazioni per ottimizzare le strategie di vendita e l'offerta di prodotti
• Utilizzare sistemi CRM per monitorare le interazioni con i clienti e gestire le pipeline.
• Collaborare con i team interni (marketing, sviluppo prodotto e operations) per garantire un'erogazione del servizio impeccabile
• Gestire le negoziazioni contrattuali, gli accordi sui prezzi e le condizioni di pagamento con i clienti
• Garantire la conformità alle politiche aziendali, alle normative di settore e ai requisiti legali.