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French Speaking Customer Support Specialist
EPTA GROUPCustomer Support Specialist at Epta assisting French-speaking customers via phone and email. Managing service requests and collaborating in a multinational team environment.
About the role
Key responsibilities & impact- Provide top-quality support to our French-speaking customers via phone and email
- Manage service requests, schedule maintenance visits, and coordinate technician activities
- Log and track cases accurately in our internal systems
- Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
- Collaborate across shifts to keep everything running seamlessly
Requirements
What you’ll need- Near-native skills in French, with at least intermediate English
- Strong communication and problem-solving skills
- Organized, detail-oriented, and proactive
- Comfortable working in a dynamic, multinational environment
- Proficient with MS Office (Excel & Outlook); Salesforce experience is a plus
Benefits
Comp & perks- supportive international team
- tools, training, and opportunities to develop skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsProblem-Solving SkillsOrganizational SkillsDetail-OrientedProactive