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Customer Service Specialist, German Speaking
PrysmianCustomer Service Representative providing support for German-speaking clients at Prysmian. Responsibilities include managing orders, inquiries, and maintaining customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Service and Order Management, with a strong focus on effective communication and problem-solving. Proficient in managing customer inquiries, sales offers, and order processing within ERP systems while ensuring collaboration across Sales, Finance, and Logistics.
Highest-signal resume keywords
Customer Service ExperienceFluent German CommunicationERP System ProficiencySales Support ManagementStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementSales Order EntryQuotation ManagementOrder ConfirmationData AccuracyOffer TrackingInvoicing SupportCredit ManagementCustomer OnboardingProblem-Solving
Soft Skills
Customer-Focused MindsetStrong Communication SkillsAbility to Manage Multiple TasksCross-Functional CollaborationProfessionalism
Tools & Technologies
ERP SystemsCRM ToolsSAP
Industry Keywords
Sales SupportCustomer Escalation ManagementOrder Tracking ActivitiesPricing PoliciesSupply Chain Coordination
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Answer customer telephone and written inquiries related to orders, service needs, complaints, and general product or service information
- Resolve customer requests where applicable or route them efficiently to Sales, Technical Support, Planning, or other relevant departments
- Serve as the primary point of contact for assigned customers, ensuring professional, timely, and customer-oriented communication
- Manage customer escalations, ensuring prompt resolution and effective coordination with internal stakeholders
- Create and manage sales offers and quotations in line with defined pricing policies, discount guidelines, and approval processes
- Ensure governance of sales order margins and escalate deviations as required
- Perform accurate sales order entry, order confirmation, and order maintenance in ERP systems
- Manage offer tracking and follow-ups to support conversion from offer to order
- Maintain and update price lists in collaboration with Sales and Finance
- Communicate customer requests, priorities, and changes to the planning and supply chain teams
- Monitor and manage order tracking activities, proactively informing customers about order status, delivery timelines, delays, and changes
- Ensure timely and accurate communication regarding expected delivery and final delivery confirmation
- Provide administrative customer support for invoicing, returns, credit notes, and transport documentation, liaising closely with Finance, Logistics, and relevant departments
- Support claim management processes, coordinating investigations and resolutions with internal teams
- Manage overdue payments in cooperation with Finance, supporting collection activities while maintaining strong customer relationships
- Support new customer onboarding, including coordination of master data creation, credit limit checks, and alignment with Finance and Sales
- Ensure accuracy and completeness of customer-related data in internal systems
Requirements
What you’ll need- Previous experience in Customer Service, Sales Support, Order Management, or a similar role
- Fluent German (spoken and written) and strong English communication skills
- Experience working with ERP systems (e.g., SAP) and CRM tools is an advantage
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Customer-focused mindset with strong problem-solving and communication skills
- Ability to work cross-functionally with Sales, Planning, Finance, Logistics, and Technical teams
Benefits
Comp & perks- A dynamic, international working environment
- Professional development and career growth opportunities
- Competitive compensation and benefits
- The opportunity to play a key role in customer satisfaction and business success